Healthcare Customer Service ( HRA- Population)

Remote, USA Full-time Posted 2025-03-13

Job Title: Healthcare Customer Service ( HRA- Population)

Job Duration: 4 Months Contract ( Possible Extension )

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST/EST)

Location: Remote

Pay Rate:- $ 17 / hr On W2

Duration: 4-6 month

Job Responsibilities

The Medicare Population Health HRA Care Navigator will:
?Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings.
?Educate customers on plan benefits and address gaps in care.
?Coordinate with internal teams to ensure timely hand-off to appropriate care teams.
?Document all interactions for regulatory review.
?Assist with scheduling medical appointments and connecting customers to case management and community resources.
?Escalate customer concerns or issues appropriately.

Required Skills & Qualifications
?Strong written and verbal communication skills with an empathetic attitude.
?Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups.
?Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail.
?Knowledge of healthcare and regulatory requirements with an emphasis on Medicare.
?Experience in managed care, health services, or population management is preferred.

Education:
?High school diploma required; college degree preferred.

Experience:
?1+ years in managed care or a related healthcare field.
?1+ years involving telephone contact and process management preferred.

Apply Job!

Apply for the Job

Healthcare Customer Service ( HRA- Population)

Similar Remote Jobs

Healthcare Customer Service ( HRA- Population)

Amazon Customer Service Representative (Fully Remote)

Sales/Customer support for Airbnb Cleaning operation

Patient Access Scheduling Representative - Remote

SSIS Package Developer - Entry Level

Customer Service Advisor Work From Home

.NET Core Developer (Remote From Anywhere)

Customer Service Agent - Water Utilities

User Experience Specialist (Remote From Anywhere)

Social Media Assistant Manager - Freelance

Pre-sales Technical Solutions Consultant - Service Now ITSM / CSM

Bilingual spanish english

Sales Lead Generators & Telemarketers (EASY selling shared co-op postcards to local small business)

Remote Telesales Consultant

(Remote) Data Entry Work From Home / Focus Group Panelist

Southwest Airlines Junior Flight Attendant Training Provided Apply Now

Remote Assistant Digital Marketing

Phone Customer Service Representative

$125k Sign-On Bonus | | Hybrid | Flexible Schedule | Any specialty, Body, or General

Complex Assistant Director of Sales - DoubleTree Suites by Hilton Orlando - Disney Springs?