Remote Customer Support Representative
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities
?Customer Support:
?Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
?Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
?Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
?Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
?Account Receivables and Collections:
?Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
?Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
?Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
?Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
?Relationship Management:
?Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
?Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
?Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
Similar Remote Jobs
Remote Customer Support Representative
Posted on: 16-11-2024 19:13
Operations Business Coordinator (Remote)
Posted on: 16-11-2024 19:13
Virtual Assistant, Remote Job
Posted on: 16-11-2024 19:13
Podcaster (Remote Flexible Work)
Posted on: 16-11-2024 19:13
Online Chat Support Associate
Posted on: 16-11-2024 19:13
Data Entry Night/Day Shift
Posted on: 16-11-2024 19:13
HR Manager at Delta
Posted on: 16-11-2024 19:13
Virtual Customer Service Associate
Posted on: 16-11-2024 19:13
Part-Time Remote Veterinary Receptionist
Posted on: 16-11-2024 19:13
Apple Home Advisor Jobs
Posted on: 16-11-2024 19:13
Customer Support Manager
Posted on: 16-07-2024 18:35
Lead Researcher, Worklife Trends
Posted on: 20-11-2024 13:46
Behavioral Health Counselor (Remote, Colorado-based)
Posted on: 16-07-2024 18:46
Enrolled Agent Tax Prep and Bookkeeper
Posted on: 22-10-2024 05:25
Project Director for Postsecondary Education (25%-50% Travel Required)
Posted on: 05-01-2025 17:58
Virtual Assistant - Find an Employer Who Loves You Back!
Posted on: 16-01-2025 19:17
Amazon Virtual Customer Service Representative (Work From Home)
Posted on: 12-09-2024 00:00
Remote Call Center Representative
Posted on: 15-12-2024 15:02
Office Travel Assistant (Remote)
Posted on: 23-11-2024 06:30
Senior Data Analyst-Paytm Money(Broking Preferred)
Posted on: 03-01-2025 07:35