Phone Coordinator (US)

About Zealthy:

Zealthy is a telemedicine company dedicated to providing critical healthcare services to all who need them. Our mission is to build the world's largest and highest-quality telemedicine company, fundamentally expanding access to high-quality care. Founded by a seasoned entrepreneur with experience in building a unicorn healthcare startup, Zealthy fosters a lean, flat culture where everyone's perspective is valued. We prioritize agility, innovation, and ensuring that patients can access high-quality healthcare from anywhere.

Position Overview:

We are seeking skilled and dynamic Phone Coordinators to join our expanding team. In this role, you will deliver exceptional customer support and aid through inbound and outbound calls. Your focus will be on providing prompt and precise assistance that exceeds our customers' expectations. Leveraging your expertise, you'll adeptly handle customer interactions with professionalism and empathy, contributing significantly to our committed customer support unit.

Key Responsibilities: ?Respond to customer inquiries through phone calls. ?Resolve issues in a personalized, accurate, and timely manner. ?Build long-term relationships with customers by offering advice related to programs and services. ?Become an expert in all things Zealthy and maintain up-to-date knowledge in a fast-changing environment. ?Complete trainings and up-trainings as needed. ?Maintain the highest level of discretion when dealing with customer issues. ?Strive to meet and exceed structured performance targets. ?Report on customer trends and feedback.

Requirements: ?1+ year of experience in a customer-facing support role. ?Ability to balance attention to detail with efficient execution in a fast-paced environment. ?Excellent problem-solving and communication skills with a high attention to detail and quality. ?Experience working in multiple systems and successfully navigating multiple sources of information. ?Possess a customer-first, eager-to-help approach. ?Strong writing skills, spelling, and grammar. ?Willingness and ability to work autonomously in a remote setting and stay proactively engaged with the wider team. ?Willingness and ability to work non-standard business hours, including weekends, evenings, and holidays. ?Basic understanding of healthcare terminology, insurance processes, and medical procedures is a plus!

Job Type: Contract

Pay: $41,093.05 - $45,000.00 per year

Benefits:
?Flexible schedule
?Work from home

Shift:
?4 hour shift
?8 hour shift
?Day shift
?Evening shift
?Night shift

Work Location: Remote

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