**Job Title:** Experienced Customer Support Technician III – Public Safety Software and Services (US Remote)

**Job Description:** About blithequark At blithequark, we're driven by a shared purpose – helping people be their best in the moments that matter. We live up to our purpose every day by solving for safer, a world where people not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. From mission-critical communications devices and networks to AI-powered video security and access control, and the ability to unite voice, video, and data in a single command center view, we're connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. About the Department The Centralized Managed and Support Operations – Software Enterprise (CMSO-SE) organization at blithequark provides high-quality support experiences for mission-critical customers, so they can accomplish their mission. Our Flex VIP Support team provides in-depth investigation and handling of more complex customers, striving to maintain the highest level of service for all customers. Job Description We're seeking an experienced Customer Support Technician III to join our team, working on all aspects of our software in support of our customers in the Public Safety market. As a Customer Support Technician, you will be responsible for managing and working on tickets cases entered by agencies assigned, writing and modifying Knowledgebase Articles for distribution, and working under minimal supervision to reproduce and confirm product defects and reporting such defects to Product Development for permanent resolution. Primary Responsibilities: Manage and work on tickets cases entered by agencies assigned Write and modify Knowledgebase Articles for distribution Work under minimal supervision to reproduce and confirm product defects and reporting such defects to Product Development for permanent resolution Manage the relationship and collaboration with customers and Flex Support Team Maintain required product environments for the entire Technical Support organization Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed Occasionally travel to VIP customer sites to represent the Support Organization Preferred Qualifications and Experience: We're looking for a candidate with a Bachelor's Degree in Computer Science or equivalent industry experience. A minimum of 1 year working with the Flex Product is required, as well as knowledge of and/or basic skills in: Microsoft Windows, Unix, Linux Server, and Desktop Operating Systems (Active Directory) Validating, troubleshooting, and characterizing reported application issues Web servers Virtualization Software Network Services (DNS, IP, HOSTS, Routing) Prior experience in installing, configuring, and supporting Motorola Solutions software, answering customer questions on application usage and administration, creating and updating technical documentation, logging information into internal case tracking systems, and/or providing Live Phone support for public safety customers is also preferred. Essential Skills and Competencies: Excellent problem-solving, troubleshooting, and customer service skills Analytical, efficient, and thorough Ability to remain calm and courteous under pressure and navigate tense situations Strong customer relation and interpersonal skills Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Technician III, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in a fast-paced and dynamic environment. Work Environment and Company Culture: Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our commitment to excellence. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Compensation, Perks, and Benefits: We offer a competitive salary, comprehensive benefits package, and a range of perks and incentives to support your well-being and success. As a blithequark employee, you'll have access to: A comprehensive health insurance plan A 401(k) retirement savings plan Flexible paid time off Professional development opportunities A range of employee discounts and perks How to Apply: If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please follow the link below to submit your application: Apply Job! About blithequark: blithequark is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. 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