**Job Title:** Customer Service Representative - Work from Home Orlando at blithequark

**Job Description:** Join the Heart of Healthcare at blithequark Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to bring your heart to work at blithequark, a Fortune 4 company dedicated to revolutionizing the healthcare industry. **Our Purpose:** At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple yet powerful: to bring our heart to every moment of your health. This guiding principle inspires our team to innovate, collaborate, and push the boundaries of what's possible in healthcare. **Our Heart At Work Behaviors:** Our Heart At Work Behaviors support our purpose by empowering every colleague to feel valued, respected, and empowered to make a difference. These behaviors include: * **Empathy:** We listen with compassion and understanding, putting ourselves in others' shoes to deliver personalized care. * **Collaboration:** We work together as a team, leveraging diverse perspectives and expertise to drive innovation and excellence. * **Innovation:** We're curious, creative, and open to new ideas, always seeking ways to improve and advance the healthcare experience. * **Accountability:** We take ownership of our actions, commitments, and results, striving for excellence in everything we do. **Job Summary:** We're seeking highly motivated and customer-focused individuals to join our Caremark Member Operations division as Customer Service Representatives. As a key member of our team, you'll play a vital role in delivering exceptional service to our millions of plan members, providing support and guidance on pharmacy benefit plans, and helping to simplify their healthcare experience. **Responsibilities:** * Assist members with their pharmacy benefit plans, answering questions and resolving issues in a timely and professional manner. * Take inbound calls and respond to emails, providing accurate and empathetic support to our members. * Develop strong relationships with members, understanding their unique needs and preferences to deliver personalized service. * Collaborate with internal stakeholders to resolve complex issues and escalate concerns as needed. * Participate in ongoing training and development to stay up-to-date on industry trends, products, and services. * Work collaboratively with colleagues to achieve team goals and objectives. **Requirements:** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting. * Computer proficiency in Windows-based applications. * High school diploma or equivalent experience. * Strong customer service skills, including courteous telephone etiquette and professionalism. * Ability to problem-solve in a positive, productive manner. * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life. * Reliability and compliance with scheduling standards. * Ability to exhibit patience and empathy and express assurance and confidence. **Preferred Qualifications:** * Associates degree or equivalent experience. * At least 6 months of healthcare experience. * Strong oral, interpersonal, and communication skills. **Work Environment and Culture:** * Work from Home flexibility available for eligible candidates. * Comprehensive training program to ensure success on the team. * Flexible scheduling options to accommodate work-life balance. * Collaborative, dynamic work environment with opportunities for growth and development. * Recognition and rewards for outstanding performance and contributions. **Compensation and Benefits:** * Competitive pay rates starting at $17.50 per hour. * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. * Paid time off, including company-paid holidays, PTO, and Floating Holidays. * Opportunities for advancement and career growth within the organization. **How to Apply:** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. **Equal Employment Opportunity:** blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for individuals with disabilities. **Application Deadline:** This job does not have an application deadline, as blithequark accepts applications on an ongoing basis. **Apply Now:** Apply Job! Apply for this job