IT Support Specialist

Redpath and Company is a proactive CPA and advisory firm dedicated to providing innovative financial solutions. They are seeking an IT Support Specialist to manage workstation and hardware administration, provide end-user support, and assist in system and application administration, ensuring optimal performance and security compliance. Responsibilities Configure, deploy, and maintain Windows workstations, laptops, peripherals, and mobile devices for new and existing employees Perform routine hardware maintenance - including imaging, upgrades, troubleshooting, and replacements - to ensure optimal system performance Maintain inventory of hardware assets, ensuring accurate tracking, lifecycle management, and procurement needs Provide Tier 2 technical support for end users, diagnosing and resolving issues involving operating systems, hardware, software, printers, and network connectivity Manage support tickets from intake through resolution; escalate issues appropriately while maintaining communication with stakeholders Create and maintain knowledge base articles, quick reference guides, and onboarding documentation to improve user self-service and team efficiency Assist in administering core business applications such as Microsoft 365, email services, collaboration tools, and standard productivity software Perform routine account maintenance including password resets, license assignments, MFA troubleshooting, and configuration updates Support patching and software deployment processes Assist with user lifecycle tasks including provisioning, deprovisioning, role changes, and group membership updates Support compliance and security initiatives through monitoring, enforcing device policies, and maintaining secure configurations Collaborate with senior IT team members on technology upgrades, deployments, and process improvements Participate in IT projects such as workstation refresh initiatives, new office setups, application rollouts, and security enhancements Identify recurring issues and recommend improvements to processes, configurations, or documentation Skills 1–3 years of experience in IT support, help desk, or junior system administration role Hands-on experience with Windows troubleshooting, workstation setup, and hardware support Strong customer-service orientation; proven ability to support end users across technical skill levels Familiarity with identity and access management concepts (Azure AD/Microsoft Entra, Active Directory, MFA, groups) Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Ability to manage time effectively, prioritize tickets, and follow documented procedures Associate's degree or technical certification (CompTIA A+, Network+, or similar) Experience with Microsoft 365 administration, including Exchange Online, Teams, OneDrive, and SharePoint Experience using SmartDeploy or similar PC imaging software Experience supporting remote employees and hybrid work environments Strong communication, documentation, and problem-solving skills Understanding of IT security best practices, device hardening, and compliance standards Familiarity with Power Apps and Power Automate, including creating simple workflows, forms, or automation to support business processes Benefits Medical, Dental, and Vision plans HSA and FSA Voluntary Long-Term Disability Company paid Short-Term Disability Paid parenting leave 401k plan with company match after 6 months of service This role is eligible for an annual discretionary bonus based on individual and firm performance. Company Overview Redpath and Company help clients make more informed decisions that contribute to their financial well-being by providing proactive, innovative, and value-driven CPA and advisory services for closely-held businesses, private equity, government entities, and nonprofit organizations. It was founded in 1971, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Redpath and Company (Accounting, Tax, Audit, Advisory) has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.