Intermediate Service Desk Analyst

N-able is a company focused on redefining cyber resilience through its end-to-end platform that integrates AI-powered capabilities. The Intermediate Service Desk Analyst will provide day-to-day IT support for N-able employees and serve as the primary contact for the senior leadership team, managing user identity and endpoint management while assisting with incident and service request management. Responsibilities Provide day-to-day I.T. support for N-able employees Serve as the primary contact for N-able senior leadership team User identity and endpoint management via cloud native technologies Assist with incident and service request management in an ITIL based environment Other duties as assigned by management Skills Excellent interpersonal, verbal and written communication skills Ability to quickly assess challenges, and clearly set expectations on next steps Effective organization and time management skills Ability to quickly adapt to changes in technology and/or business processes 1-3 years supporting endpoint OS. (Windows, MacOS) 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence) 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware) 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy) Benefits Medical, dental and vision - for employee, partner, and children! Generous PTO and observed holidays 2 Paid VoluNteer Days per year Pension Plan with company-contribution Employee Stock Purchase Program Discounted gym access at several local facilities FuN-raising opportunities as part of our giving program N-ablite Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility Company Overview N-able’s mission is to protect businesses against evolving cyberthreats with a unified cyber resiliency platform to manage, secure, and recover. It was founded in 2000, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship N-able has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.