Information Technology Support Specialist

Coretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. They are seeking a Technical Support Specialist to provide technical assistance, perform systems administration, and ensure the security and reliability of clients' IT infrastructure. Responsibilities Systems Administration: Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability Technical Support: Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently Monitoring and Maintenance: Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime Security Management: Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access Patch Management: Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure Documentation and Reporting: Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement Disaster Recovery: Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients Client Communication: Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress Skills Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory Azure AD experience is a major plus!! Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach Excellent verbal and written communication skills to interact with clients and internal teams effectively Experience in working remotely, managing time efficiently, and meeting deadlines independently Familiarity with cybersecurity best practices and the ability to implement and maintain security measures Willingness to adapt to changing priorities, technologies, and client requirements Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, or relevant industry certifications are desirable Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Company Overview Coretechs provides cyber security, cloud computing, and IT support services. It was founded in 2018, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 11-50 employees. Its website is