Implementation Specialist
Trainual is a company focused on helping small businesses implement their software effectively. The Implementation Specialist will work directly with customers to ensure successful onboarding and long-term satisfaction with the product. Responsibilities Working 1:1 with your assigned SMB customers Implementing Trainual for customers Create value long term for the customer Skills Experience in customer service or customer success roles, preferably in a software implementation context Strong understanding of small business operations and challenges Ability to conduct training sessions effectively via Zoom Excellent organizational skills and attention to detail Strong critical thinking skills Ability to work collaboratively with a team Proven ability to build relationships with customers and provide consultative support Ability to create and maintain detailed call notes and resource recommendations Benefits Stock options Benefits Brag-worthy culture perks Company Overview Trainual is a software platform that helps businesses build playbooks to train and grow their team. It was founded in 2018, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 51-200 employees. Its website is