Implementation Engineer
SPX Technologies is a global company focused on building innovative solutions in HVAC and Detection and Measurement. They are seeking an Implementation Engineer to manage the onboarding of new clients, configure a multi-tenant SaaS platform, and perform field device installations to enhance public transit fare collection systems. Responsibilities Lead onboarding for new customers: discover customer workflows, map use cases to product features, and propose configuration approaches Configure and deploy tenant instances in our multi-tenant SaaS environment; create tenant-specific settings, roles, and workflows Customize UI/screens using basic HTML/CSS to accommodate client preferences and branding Execute data tasks in MySQL and MongoDB (data imports, verification, SELECT/UPDATE queries, simple migrations) Manage configuration files and artifacts stored in AWS S3 and ensure correct environment configuration Support POS, mobile app and remote device integrations — coordinate back-end configuration, device provisioning and integration testing Perform on-site installations, field trials and device commissioning (validators, TVMs, vault modules, POS terminals and similar hardware) and coordinate with field service providers and customers Conduct networking checks and basic network configuration troubleshooting (IP, ports, DNS, VPN, NAT, cellular connectivity for remote devices) Carry out UAT (User Acceptance Testing) with customers, triage issues, and manage remediation until sign-off Perform first-line troubleshooting and root-cause analysis across application, data and device layers; escalate to Engineering when needed Document implementation steps, runbooks, device configuration guides, and post-implementation handover material Work closely with Product, Engineering, QA, Support and Program Management to ensure on-time delivery from SOW to go-live Skills Bachelor's degree in Computer Science, Information Technology, Electronics, or equivalent experience 1–5 years experience in SaaS implementation, technical onboarding, professional services, or field integrations (hardware + software) Practical familiarity with multi-tenant SaaS environments and tenant configuration principles Practical familiarity with MySQL and MongoDB (basic to intermediate: CRUD, simple joins, queries and updates) Practical familiarity with AWS S3 for storage and config management Practical familiarity with basic HTML/CSS for screen customization Practical familiarity with networking fundamentals (TCP/IP, DNS, ports, VPNs, basic routing) Practical familiarity with POS, mobile app, and remote device integration concepts (provisioning, firmware/firmware updates, connectivity) Strong troubleshooting skills across application, network and device layers Excellent client communication and stakeholder management skills — able to run discovery sessions, demos, and UAT calls Willingness to travel for on-site installs, UAT Testing, and customer training AWS Cloud Practitioner Certified Cisco CCNA Certified Prior experience with fare-collection hardware, TVMs, vaults, validators or related transit payment systems (or experience with retail POS or kiosk hardware) Experience with APIs and integration testing (REST, JSON) Familiarity with Linux command line and basic scripting (bash, Python) for diagnostics and automation Experience with ticketing/project tools such as JIRA, Confluence, Smartsheet Experience working in Agile delivery teams or within program managed implementations Benefits Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Company Overview ABOUT SPX SPX Technologies is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC and detection and measurement markets. It was founded in 1912, and is headquartered in Charlotte, North Carolina, US, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship SPX Technologies has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 4 in 2022, 4 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.