Immediate Hiring: Remote, Contact Center Representative – PHA Scheduling Team

Are you a highly motivated and customer-focused individual looking for a new challenge in a dynamic and growing company? Do you have a passion for delivering exceptional customer service and a strong desire to learn and grow in a fast-paced environment? If so, we invite you to apply for the exciting opportunity to join our team as a Remote, Contact Center Representative – PHA Scheduling Team. **About Advantmed** At Advantmed, we are a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Founded in 2005 and based in Orange County, California, we pride ourselves on our commitment to delivering exceptional service and innovative solutions to our clients. Our team is dedicated to making a positive impact in the healthcare industry, and we are seeking like-minded individuals to join our dynamic and growing team. **Job Summary** As a Remote, Contact Center Representative – PHA Scheduling Team, you will play a critical role in scheduling health assessment visits for our members. You will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing exceptional customer service. This is an exciting opportunity to join a fast-paced and dynamic team, learn new skills, and grow your career in a supportive and collaborative environment. **Key Responsibilities** * Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments * Learning about and addressing customer needs, complaints, or other service issues * Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued * Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed * Building lasting relationships with customers and other call center team members based on trust and reliability * Utilizing software, databases, scripts, and tools appropriately * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service * Making sales or recommendations for products or services that suit client needs better * Taking part in training and other learning opportunities to expand knowledge of the company and position * To be available on meetings on camera as and when needed * Adhering to all company policies and procedures * Additional ad-hoc tasks as assigned by the Call Center Supervisor **Requirements** * Outgoing personality and sales approach * Solid work history, citing any recognition and promotion * Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone * Customer service or other directly related experience is a plus * Ability to collaborate and be a team player * Various software and data entry proficiency, including MS Office * Ability to type 40Wpm, 60Wpm is preferred * Strong communication and time management skills * Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills * Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues * Honesty and integrity **Competency** * Excellent attendance and work record * Ability to professionally articulate customer call scripts * Exceptional customer service and active listening skills * Ability to empathize and manage personal emotions * Ability to function as an effective team member * Ability to internalize and follow protocols/guidelines * Demonstrate excellent oral and written communication skills; correct spelling is a must * Strong time management skills and decision-making skills * Strong computer skills required * Must have a working knowledge of MS Office applications: Word, Excel, and Outlook * Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change **What We Offer** * Competitive hourly rate of $13/hour + benefits + training bonus * Opportunities for career growth and professional development * Collaborative and supportive work environment * Flexible scheduling to accommodate your needs * Comprehensive benefits package, including PTO, health, dental, vision, group life, short-term, and long-term disability * Performance review with pay increase to $14.00 after 6 months, based on performance **How to Apply** If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. To apply, please visit our website at [insert link]. We look forward to hearing from you and exploring how you can contribute to our dynamic and growing team. **Equal Employment Opportunity** Advantmed is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team. Apply for this job