[Hiring] New Patient Consultant I @CCRM Fertility

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a New Patient Consultant, you are the first voice a patient hears when beginning their fertility journey with CCRM. This is a fast-paced, high-volume role focused on converting new leads into scheduled appointments while delivering exceptional service. • Handle high volumes of inbound calls, form submissions, and patient inquiries • Conduct outbound follow-up calls and emails to convert leads into scheduled consults • Provide clear, warm, and accurate information about our physicians, services, and locations • Guide patients through the early steps of the journey—from referral to scheduled appointment • Accurately collect and enter patient information into Salesforce and Athena (EMR) • Send consent forms and registration materials via DocuSign • Use standardized scripts and outreach workflows to ensure consistent service • Collaborate with clinical teams to confirm next steps and handoffs • Escalate clinical or financial questions to the appropriate team • Adhere to HIPAA regulations and maintain patient confidentiality at all times • Meet individual and team productivity goals for scheduling, call handling, and conversion • Participate in ongoing training, team meetings, and quality reviews • Other duties as assigned Qualifications • High School Diploma or GED required • 1+ year experience in a high-volume call center preferred • 1+ year experience in healthcare or women’s health preferred • Strong communication skills—both verbal and written • Ability to multitask and navigate multiple systems (Salesforce, Athena, phone platform) • Goal-oriented with a positive, team-first attitude • Compassion for patients navigating sensitive and emotional topics • Comfort working in a metric-driven environment Requirements • You thrive in a structured, high-energy work environment • You’re empathetic and clear under pressure • You love helping people and connecting them to the right resources • You’re motivated by performance goals and service quality • You know how to follow a process while still adding a personal touch Benefits • Generous Paid Time Off (PTO) and paid holidays • Medical, Dental, and Vision Insurance • Health benefits start the first of the month after your start date • 401(k) plan with company match (after 2 months of service) • Life insurance, short-term disability, and supplemental options • Health Savings Account (HSA) and Flexible Spending (FSA) • Paid Family Medical Leave (after 1 year) • Job training, cross-training, and professional development opportunities • Performance bonus potential • Overtime pay for hourly team members • Holiday pay (1.5x) • Weekend shift differential ($4.00/hour) Apply tot his job Apply tot his job Apply tot his job