Head of Intake (Remote -- ABA Healthcare)

This is a remote position. Head of Intake (Remote — ABA Healthcare) Schedule: Full-Time | Monday–Friday, 9:00 AM–6:00 PM (ET) Location: 100% Remote Language Requirement: Fluent in Spanish & English (Required) About the Role We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach. The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach. This is a results-driven leadership role, not a passive administrative position. Key Responsibilities • Manage the full intake lifecycle from first inquiry to client start of services • Make and oversee high-volume outbound and inbound calls daily with prospective families • Proactively follow up with leads via phone, text, and email to ensure conversion • Convert inquiries into scheduled intakes and active clients • Communicate clearly and empathetically in Spanish and English • Lead and manage the intake team, including training, workflows, and accountability • Verify insurance eligibility and navigate authorization requirements • Coordinate with clinical, scheduling, and billing teams • Maintain accurate documentation in EMR/CRM systems • Track intake metrics, conversion rates, follow-up timelines, and call volume • Ensure an exceptional experience for families while driving timely admissions Who Will Thrive in This Role • You enjoy talking to people and are energized by phone-based work • You are comfortable making many outbound calls per day when needed • You follow up relentlessly and do not wait for families to call back • You can balance empathy with urgency and conversion • You view intake as both healthcare coordination and sales RequirementsRequired Qualifications • Fluent in Spanish and English (spoken and written) — REQUIRED • Prior experience in healthcare intake, admissions, or patient coordination • Comfort with high-volume outbound calling and lead conversion • Strong leadership, organization, and follow-up skills • Ability to work in a fast-paced, high-accountability environment • Proficiency with EMR/CRM systems, spreadsheets, and email platforms • Reliable internet connection and private remote workspace Preferred Experience • ABA or behavioral health intake experience • Insurance verification and authorization processes • CRM or EMR platforms (CentralReach, Salesforce, etc.) • Supervisory or management experience in intake, admissions, or healthcare admin BenefitsWhy Join Us • Fully remote position • Stable full-time schedule (9 AM–6 PM ET) • Opportunity to lead and scale a critical department • High-impact role with ownership and visibility • Competitive compensation based on experience Benefits • Medical, Dental, and Vision insurance • Life insurance • 401(k) retirement plan • Paid time off (PTO) and paid holidays • Fully remote work environment • Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET) • Opportunity for growth and leadership advancement in a rapidly expanding organization Apply tot his job