Group Leader Field Service UK - Hybrid Role Leading a Team of Engineers in Biomedical Instrumentation Support

Join a Pioneering Team Shaping the Future of Biomedical Research and Personalized Medicine For over three decades, workwarp has been at the forefront of developing innovative science and technology solutions that empower biomedical research and personalized medicine. By combining expertise from more than 60 disciplines across natural sciences, engineering, and informatics, we make a significant impact on the biomedical sciences. Our company culture thrives on a creative working environment driven by a pioneering spirit, where our diverse team of over 4,900 experts from more than 50 countries collaborate to achieve sustainable success. Job Overview We are seeking a passionate and experienced Group Leader for our Field Service Engineering team in the UK. This hybrid role offers the flexibility of remote work combined with regular visits to our UK office in Bisley. As a Group Leader, you will be responsible for the operational and people management of our Field Service Engineering team, ensuring the delivery of exceptional service to our diverse client base, including hospitals, universities, research institutes, and pharmaceutical companies. Key Responsibilities Take day-to-day responsibility for the Field Service Engineering team, overseeing operational activities and people management. Support the team with scheduling preventive maintenance (PMs) and repairs, acting as the first point of contact for emergency repairs. Manage customer complaints effectively, ensuring resolution and maintaining high customer satisfaction. Monitor operational KPIs to drive field service efficiency, analyzing root causes for repairs and non-same-day fixes to improve equipment quality and training. Handle day-to-day HR issues, performance management, and appraisals for the team. Oversee the operational management of a 3rd party partner, ensuring seamless collaboration. Continuously seek process improvements and conduct regular review meetings with our HQ team to discuss progress and strategies. Qualifications and Skills To qualify for this role, you must have: A Higher National Diploma (HND) in Engineering or a comparable field. At least 5 years of experience in equipment support for biotech instrumentation, with a proven track record of team management. Excellent communication and planning skills, with the ability to work independently and as part of a team. A self-motivated individual with the flexibility to travel, spending part of your week in the field and part in our UK office. A valid manual UK driving license. Preferred qualifications include: Experience working in a similar industry or role. Knowledge of biomedical instrumentation and equipment support. Familiarity with HR practices and performance management. Skills and Competencies The ideal candidate will possess: Strong leadership and team management skills. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. The ability to work under pressure and manage multiple tasks. A proactive approach to identifying and implementing process improvements. Career Growth and Learning Opportunities At workwarp, we are committed to the growth and development of our employees. As a Group Leader, you will have access to: Miltenyi University: Our in-house Training Academy, offering a range of training programs to enhance your skills and knowledge. Career advancement opportunities within a global organization. A dynamic and supportive work environment that encourages innovation and creativity. Work Environment and Company Culture Our company culture is built on a foundation of diversity, creativity, and innovation. As a member of our team, you will: Be part of an international team with cross-border intercultural communication. Enjoy a flexible hybrid work model that balances remote work with office time. Have the opportunity to work on cutting-edge projects that shape the future of biomedical research and personalized medicine. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package, including: OTE bonus scheme. Employee benefits. Company car. A dynamic and supportive work environment. Join Our Team If you are a motivated and experienced professional looking to lead a team of engineers in a dynamic and innovative environment, we encourage you to apply. Please submit your application, including your CV, references, and certificates, and outline your salary expectations and availability to start. Take the next step in your career and join our team today! Apply for this job