Group Benefits Account Advisor

Empower Business Strategies, HR Advisory firm is currently supporting a Strategic Benefits Solution company in finding its next Group Benefits Account Advisor to help deliver a best-in-class client experience for growing mid-sized and large employers across the U.S. This is an opportunity for an experienced benefits professional who enjoys client interaction, problem-solving, and working in a modern, forward-thinking benefits environment that challenges traditional brokerage models. About the Company Headquartered in Boise, Idaho, the company offers a modern employee benefits solution designed to help mid-sized, large, and high-growth businesses: • Reduce benefits costs and administrative complexity • Improve access to care • Increase employee satisfaction As innovation and technology continue to transform every industry, many employers struggle to keep up with offering competitive, compliant benefits. This brokerage provides a complete, flexible solution, combining data-driven technology, industry-leading advisors, and white-glove service, to help employers confidently navigate today’s complex benefits landscape.They believe real change in healthcare happens by pushing boundaries, simplifying the experience, and offering innovative alternatives to the status quo. About the Role As a Group Benefits Account Advisor, you’ll be a key member of our Client Experience team, responsible for managing and supporting employer clients throughout their benefits lifecycle. You’ll serve as a trusted key advisor, handling servicing requests, managing renewal strategy and Open Enrollment, supporting claims navigation, and proactively delivering value-driven solutions. This role requires strong communication skills, attention to detail, and the ability to work independently in a remote environment. This position is open to candidates located anywhere in the continental U.S. and requires an active Life & Health insurance license. What You’ll Do • Serve as the primary point of contact for assigned group benefits clients • Manage annual renewals, Open Enrollment planning and execution • Respond to urgent client requests within 1–2 hours and general inquiries within the same business day • Handle day-to-day servicing requests via phone, email, and support channels • Prepare employer and employee-facing materials and presentations • Assist employees with claims navigation and benefit questions • Conduct proactive compliance audits and ACA-related support • Perform quarterly claims reviews using Sounder Benefits’ technology tools • Document servicing activity, processes, and procedures in CRM systems • Support client onboarding and elements of the sales cycle • Provide proactive value-driven solutions to client base • Collaborate with internal teams and support business development initiatives as needed What We’re Looking For Experience & Knowledge • 4-7+ years of group employee benefits experience Strong working knowledge of: • Medical, Dental, Vision, Life, Disability, Voluntary Benefits • ACA compliance • Small and large group markets • Fully insured, level-funded, and self-insured plans • PEO and direct market environments Skills & Attributes • Confident phone and email communication skills • Comfortable with outbound calls and relationship-building • Strong attention to detail and documentation practices • Highly organized, proactive, and self-motivated • Analytical thinker with a customer-first mindset • Ability to independently research and resolve complex issues • Experience using CRM systems • Proficient with Google Workspace (Gmail, Drive, Sheets, Slides, Calendar) • Comfortable working on PC or Mac Qualifications • Active Life, Health & Accident Insurance License (required within first 90 days • Associate’s or Bachelor’s degree (required) • Full-time availability • Authorization to work in the United States Why You’ll Love Working Here Benefits & Perks • Competitive compensation • Paid time off and company holidays • Fully remote work environment • Exposure to innovative benefits technology and strategies • Opportunity for professional growth within a modern brokerage model • Collaborative, supportive, and forward-thinking team culture Equal Opportunity Employer Empower Business Strategies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic. Job Type: Full-time Pay: $100,000.00 - $175,000.00 per year Benefits: • Paid time off • Work from home People with a criminal record are encouraged to apply Work Location: Remote Apply tot his job