Group Audit Specialist (Hybrid or Remote opportunity)
About the position ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations. Grow your career as Group Audit Specialist within ALG Vacations. As a member of this team, you will help to bridge the gap between our Group Sales and Service teams on all things contract related. The Audit Team is responsible for a wide range of tasks all equal value and importance; Confirmed group contracts, internal reporting, payables, and contracting for group scheduled air. Responsibilities • Creating and Sending of Travel Agent Contracts • Review hotel contracts and group quotes to ensure agent contract accuracy • Hotel pricing, polices and concessions • Airline polices, seat costs, taxes and fees • Draft Contracted Group Air Contracts • Ensure new groups are documented correctly for tracking and reporting needs • Work the payable process to ensure Agent and Hotel deadlines are met and deposits are paid on time • Be cross-trained to other areas of the audit and implementation team in order to support as workload changes • Attend training sessions to build or maintain product knowledge, including processes and terms and conditions Requirements • Degree from a 2 year college or university is preferred. • Proficient in both Microsoft Excel and Microsoft Word. • Strong ability to efficiently navigate through various computer screens and programs. • Salesforce and DocuSign experience a plus. • Knowledge of systems such as Microsoft Office and other office procedures and terminology. • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. • Travel background a plus. • The Groups Audit Team requires someone that can excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service. Ability to multi-task and stay organized. • Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally. • Strong attention to detail, organization, and time management. • Collaborate with colleagues and staff to drive results and promote a team oriented environment. • Strong written and phone skills. • Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements. Benefits • Travel Perks and Benefits for both ALG Vacations and Hyatt • Medical, Dental and Vision Insurance • Basic Life Insurance • Short- & Long-Term Disability • Paid Parental Leave • Corporate Wellness Program • Travel Discounts & Deals • Paid Time Off & Holidays • 401(k) Plan with Company Match Apply tot his job