**Government Programs Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you have a strong desire to work for a company that prioritizes its employees' well-being and career growth? Look no further than blithequark, a leading provider of dental benefits and community support services. We are seeking highly motivated and customer-focused individuals to join our team as Government Programs Customer Service Representatives. **About blithequark** At blithequark, we are dedicated to improving oral health through benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we are proud to be part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for all, and we achieve this by investing in initiatives that address the interconnected issues of public health, education, and economic development. **Our Culture** At blithequark, we celebrate our All In culture, which is a mindset, feeling, and attitude that we wrap around all that we do. We believe in taking charge of our careers, helping our colleagues, and lending a hand in the community. Our employees are our greatest asset, and we empower them to take ownership of their careers and make a meaningful impact in their communities. **Job Summary** As a Government Programs Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our members, clients, and providers through multiple channels, including telephone, email, fax, and U.S. mail. You will be the primary point of contact for our customers, responding to their inquiries and resolving their issues in a timely and professional manner. You will also be responsible for accurately documenting customer interactions in our customer relationship management system and meeting or exceeding quality standards and call center metrics. **Typical Assignments** * Respond to member, client, and provider questions through multiple channels, including telephone, email, fax, and U.S. mail, using proper etiquette, grammar, punctuation, etc. * Clearly and accurately communicate all eligibility, benefit, claim status, and payment information related to caller's questions. * Properly identify the reason(s) for the call and provide appropriate resolution to inquiries and complaints within specified timeframes and guidelines established by regulatory agencies or client contracts. * Inform and assist callers with grievance and claims appeals processes, as necessary. * Clearly, accurately, and thoroughly document information in the customer relationship management system to ensure all relevant details of the phone call are captured. * Understand the importance of adhering to regulatory requirements. * Meet or exceed quality standards as required for position. * Meet or exceed call center metrics as required for position. * Enter and adjust claims as required. **Minimum Requirements** * Bidding Requirements: Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:55 a.m. and ending as late as 11:00 p.m., Monday through Friday. * Possess a high school diploma or equivalent, with an associate's degree in business administration or a related field preferred. * Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or Medicaid enrollees. * Demonstrated knowledge of personal computers and software applications (including Windows) through previous experience and/or coursework. * Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at blithequark or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position). * Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100. * Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100. **What We Offer** * Comprehensive benefits package including medical, dental, and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flex spending accounts, and tuition reimbursement or educational assistance. * Annual incentive compensation based on annual business goals. * Eight hours of paid volunteer time each year. * Access to an on-staff health coach and personal trainer. * Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center. * Equal employment and advancement opportunity within the context of our unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website at [insert website URL] to learn more about our company culture and to submit your application. **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from diverse candidates. We are proud to be an employer of choice for individuals with disabilities and are committed to providing reasonable accommodations to applicants and employees with disabilities. **Note** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for individuals with disabilities. Apply for this job