**German Speaking Customer Service Representative for E-Commerce Retailer (Remote)**

Are you a highly motivated and customer-centric individual with a passion for the German language? Do you thrive in a fast-paced and dynamic environment? Are you looking for a challenging and rewarding role that allows you to work remotely from Indonesia? If so, we have an exciting opportunity for you to join blithequark, a leading retailer of mobile phone accessories, primarily serving the German end-customer market. **About blithequark** blithequark is a renowned e-commerce retailer that has been serving the German market for years. We pride ourselves on providing exceptional customer service, a wide range of high-quality mobile phone accessories, and a seamless shopping experience. Our team is dedicated to delivering outstanding results, and we are committed to creating a supportive and inclusive environment for all employees. **Job Responsibilities** As a German Speaking Customer Service Representative for blithequark, you will play a vital role in ensuring that our customers receive the highest level of service and support. Your responsibilities will include: * Handling customer inquiries on various marketplaces using our ticket system * Answering customer phone calls in a professional and friendly manner * Processing customer complaints, returns, and disputes efficiently and effectively * Managing returns and ensuring timely resolution of issues * Working efficiently and solution-oriented to maintain high customer satisfaction * Demonstrating intercultural understanding to effectively address and resolve problems for our predominantly German customers **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Proficiency in German at a C1 level (according to the Common European Framework of Reference for Languages) * Previous experience in customer service is highly desirable * Strong problem-solving skills and the ability to work independently * Excellent communication skills and the ability to manage multiple tasks simultaneously * High degree of intercultural sensitivity and understanding * Reliable internet connection and a quiet workspace for handling phone calls and other tasks **What We Offer** In return for your hard work and dedication, we offer: * A competitive salary and benefits package * The opportunity to work remotely from Indonesia * A dynamic and supportive team environment * Ongoing training and professional development to help you grow and succeed in your career **Work Environment and Company Culture** At blithequark, we value diversity and inclusivity, and we are committed to creating a welcoming and supportive environment for all employees. Our team is passionate about delivering exceptional results, and we are always looking for ways to improve and innovate. We believe in recognizing and rewarding individual contributions, and we offer a range of benefits and perks to support your well-being and career growth. **Compensation, Perks, and Benefits** We offer a comprehensive compensation package that includes: * A competitive salary * Benefits such as health insurance, retirement plans, and paid time off * Opportunities for professional development and career growth * A dynamic and supportive team environment * Flexible working hours and remote work options * Access to cutting-edge technology and tools * A range of perks and benefits to support your well-being and work-life balance **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development programs, including: * Ongoing training and professional development to help you grow and succeed in your career * Mentorship and coaching programs to support your career growth * Opportunities for advancement and career progression * Access to industry-leading tools and technologies * A dynamic and supportive team environment that encourages collaboration and innovation **How to Apply** If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we celebrate diversity and inclusivity. We are committed to creating an inclusive environment for all employees, and we welcome applications from candidates from diverse backgrounds. **Application Question(s)** * Have you worked in Customer service or Hospitality before? * Do you have any experience working with German-speaking customers or in a German-speaking environment? * Are you proficient in Mandarin or other languages? **Experience** * Professional work experience: 3 years (Preferred) * Customer service or hospitality experience: 2 years (Preferred) **Language** * German: Required (C1 level) * Mandarin: Preferred * English: Required We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job