Fraud Operations Analyst (Questbank)

Questrade Financial Group (QFG) is a forward-thinking financial institution that emphasizes innovation and technology to enhance customer financial experiences. They are seeking a Fraud Operations Analyst to oversee daily operations in the Fraud Operations Department, focusing on fraud prevention, detection, and mitigation while ensuring regulatory compliance and a positive customer experience. Responsibilities Preparing, generating, and maintaining regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting Drafting, updating, and organizing critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies Assisting in the preparation of training and awareness materials for the Fraud team and business partners Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls Scheduling, preparing materials for, and documenting outcomes of working sessions and meetings with internal stakeholders (e.g., IT, Cyber, Operations) Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager Serving as a working team member on fraud management projects, executing assigned tasks related to the implementation of new tools, systems, or process improvements Skills Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field Have 1-3 years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry Have strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization Are self-motivated, energetic, results-oriented and committed to adding value to the organization Have a solid understanding of Google Suite and their functionality Have strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends Have strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services Have solid knowledge of the regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies Have exceptional problem-solving and decision-making abilities, with a keen attention to detail Have strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work Have strong planning, presentation, project management, and relationship building skills Have excellent written communication skills, with the ability to write procedures, scoping documents, and meeting summaries at the appropriate level of detail Understand industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) Hold professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE) Have solid knowledge of fraud and privacy legislation in multiple provinces Benefits Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment Company Overview Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is