Field Service Technician

Viridi is seeking a skilled and motivated Field Service Technician to join their Service Team. This hybrid role combines hands-on field service with in-house repair oversight, requiring strong technical troubleshooting skills and a customer-first mindset. Responsibilities Perform on-site diagnostics, repairs, and preventive maintenance on Battery Energy Storage Systems (BESS), electric excavators, and related equipment Travel to customer sites to provide service, training, and support Communicate professionally with customers regarding service activities, findings, and next steps Participate in a rotating on-call schedule, including nights and weekends Coordinate with In-House Technicians to manage service returns and ensure quality standards Provide guidance and mentorship to entry-level technicians Assist with writing customer / internal work instructions Use diagnostic tools and software to identify faults in battery modules, inverters, and control systems Interpret data from BMS, HMI, PLC, DEIF Controllers, and inverter systems Collaborate with Service Engineers and technical teams for escalations and complex issues Accurately complete and close Repair Orders Record detailed service notes, updates, and test results in a CRM database Maintain organized records of service activities and customer interactions Skills High school diploma or equivalent Valid driver's license and ability to travel 1–3 years of experience in equipment troubleshooting and repair Strong mechanical and electrical aptitude Proficiency with diagnostic tools and electrical test equipment (e.g., multimeters) Excellent verbal and written communication skills Ability to manage multiple tasks in a fast-paced environment Service-oriented, safety-conscious, and team-focused Technical training or certifications Experience with CRM or service ticketing systems (e.g., Odoo) Company Overview Fail-safe lithium-ion battery systems for use in industrial, medical, commercial, municipal and residential buildings. It was founded in 2012, and is headquartered in Buffalo, New York, USA, with a workforce of 51-200 employees. Its website is