**Experienced Work From Home Customer Service Coordinator – Delivering Exceptional Auto Finance Experiences**

At arenaflex, we're passionate about revolutionizing the way we serve our customers, and we're looking for talented individuals to join our team as Work From Home Customer Service Coordinators. As a key member of our Auto Finance Servicing team, you'll have the opportunity to make a real impact on the lives of nearly 3 million customers, providing world-class red carpet experiences that leave a lasting impression. Imagine being part of a dynamic and supportive team that's dedicated to delivering exceptional customer service. As a Work From Home Customer Service Coordinator, you'll be the face of arenaflex, working closely with customers to understand their needs and provide personalized solutions that exceed their expectations. With a focus on education, enthusiasm, and energy, you'll thrive in a fast-paced environment that's always evolving. **About arenaflex** arenaflex is a leading financial services company that's committed to helping people achieve their financial goals. With a rich history of innovation and a passion for customer-centricity, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals from diverse backgrounds, all united by a shared purpose: to make a positive impact on the lives of our customers. **Key Responsibilities** As a Work From Home Customer Service Coordinator, you'll be responsible for: * Placing outbound calls to potential customers looking to refinance their auto loans * Educating customers about our products and services, using a conversation-based approach to uncover their needs * Answering inbound calls and greeting customers with energy and enthusiasm * Thriving in a fast-paced, dynamic work environment that's always evolving * Guiding customers through the online enrollment process * Assisting customers with account questions in an energetic and spirited manner * Performing multiple tasks and navigating multiple systems simultaneously to service the customer's application or troubleshoot their questions and issues * Building trust and confidence with our customers, demonstrating a genuine commitment to serving their needs and helping them achieve their financial goals * Striving for first call resolution, taking true ownership of customer needs and issues * Owning your personal development to achieve job proficiency, meet performance goals, and stay up-to-date with the latest technical know-how * Building strong working relationships with experience partners to effectively problem-solve * Having a strong positive influence on peers * Communicating in a professional manner in all settings **Essential Qualifications** * High school diploma, GED, or equivalent certification * At least 6 months of customer service experience * At least 6 months of experience in a call center environment **Preferred Qualifications** * At least 2 years of customer service experience * At least 1 year of experience in a call center environment * At least 1 year of auto finance experience **Work from Home Technology Requirements** * A secure home office environment that's free from background noise and distractions * A reliable private internet connection that's not supplied via cellular data or hotspot * A private network that's password-protected, with ownership or line-of-sight to every device on the network * Internet service provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and don't meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met **Work from Home Location Requirements** * This role is 100% work from home * We're unable to consider applicants who don't meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories * Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Work From Home Customer Service Coordinator, you'll have access to: * Comprehensive training programs that equip you with the knowledge and skills you need to succeed * Ongoing coaching and feedback to help you achieve your goals * Opportunities for career advancement and professional growth * A supportive team environment that encourages collaboration and innovation **Work Environment and Company Culture Highlights** * arenaflex is a dynamic and supportive team that's passionate about delivering exceptional customer service * We're committed to creating a work environment that's inclusive, diverse, and respectful * Our team is made up of talented individuals from diverse backgrounds, all united by a shared purpose: to make a positive impact on the lives of our customers * We're constantly pushing the boundaries of what's possible, innovating and improving our processes to deliver world-class results **Compensation, Perks, and Benefits** * Competitive salary range: $43,680 - $43,680 * Comprehensive benefits package that includes health, financial, and other perks * Opportunities for career advancement and professional growth * A supportive team environment that encourages collaboration and innovation **How to Apply** If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a real impact, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. **Accommodations** If you require an accommodation to apply for this position, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. Apply for this job