Experienced Virtual Customer Service Representative – Benefits Administration and Support Specialist

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a leader in the industry, we are committed to providing innovative solutions and building strong relationships with our clients and customers. Our team is dedicated to excellence, and we are looking for talented individuals to join our ranks. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our Virtual Customer Service Representative position. Job Overview In this role, you will be responsible for providing top-notch support to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. As a Virtual Customer Service Representative, you will be the face of blithequark, and your excellent communication skills, empathy, and problem-solving abilities will be essential in building trust and loyalty with our customers. Key Responsibilities Respond to customer calls, answering questions and providing information about their benefits packages, including 401K, Health Insurance, Pension, and Payroll-related inquiries Assist customers with website or application-related issues, ensuring they can access their benefits seamlessly Address customer questions and concerns about our products and services, providing clear and concise information Guide customers through the benefits enrollment process, ensuring a smooth and efficient experience Document customer interactions in our client system, maintaining accurate and detailed records Transfer data from documents into our client's system, ensuring data integrity and accuracy Process transactions, such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections Conduct independent research, utilizing tools and resources provided, to determine the best resolution to a customer's case, working independently and collaboratively as part of a team Qualifications and Requirements To be successful in this role, you will need to meet the following requirements: High school diploma or equivalent At least 1 year of call center experience or 2 years of customer service experience Strong computer navigation and organizational skills Commitment to attending 100% of online training, with no missed time Ability to complete and pass a background check Technical Requirements To perform this role, you will need to meet the following technical requirements: Desktop or laptop (note: Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are not compatible) Operating system: Windows 10 Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) RAM: 8GB or better Hard Drive: 256 SSD or better All peripherals must be wired Reliable high-speed internet with a minimum download speed of 20MB and upload speed of 10MB SL, Cable, Fiber ONLY (no Wi-Fi or satellite-based service) and no VPN services Wired USB headset with built-in microphone and noise cancellation (Plantronics 3310 and 3320 are permitted options) Active, functioning webcam for training and meetings Second monitor/screen required What We Offer At blithequark, we are committed to providing our employees with a supportive and rewarding work environment. As a Virtual Customer Service Representative, you can expect: Competitive pay rate of $17 per hour once you reach production Paid training at $15.25 per hour Benefit eligibility after 60 days, including Medical, Vision, Dental, and 401K Full-time position with a fixed schedule, working from the comfort of your own home Opportunities for career growth and professional development Collaborative and dynamic work environment with a team of experienced professionals Recognition and rewards for outstanding performance Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Virtual Customer Service Representative, you will have access to: Ongoing training and coaching to enhance your skills and knowledge Opportunities for career advancement and professional growth Recognition and rewards for outstanding performance A supportive and collaborative work environment that encourages innovation and creativity Company Culture and Work Environment At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on our customers' lives. As a Virtual Customer Service Representative, you will be part of a dynamic and collaborative team that values: Excellence in customer service Integrity and transparency Innovation and creativity Teamwork and collaboration Continuous learning and growth Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation package that includes: Competitive pay rate Paid training Benefits eligibility after 60 days Opportunities for career growth and professional development Recognition and rewards for outstanding performance Collaborative and dynamic work environment Conclusion If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our Virtual Customer Service Representative position. At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact on people's lives. Join our team and be part of a dynamic and collaborative work environment that values excellence, integrity, and innovation. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job