Experienced Virtual Assistant for Short-Term Rental Management – Providing Exceptional Airbnb Customer Support and Property Management Services

Introduction to blithequark At blithequark, we are revolutionizing the short-term rental industry with our commitment to providing exceptional guest experiences and unparalleled property management services. As a leader in the industry, we are seeking a highly skilled and dedicated Virtual Assistant to join our team. If you have a passion for delivering outstanding customer support, are tech-savvy, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity. Job Overview The Virtual Assistant role at blithequark is a unique opportunity to work with a dynamic team and contribute to the success of our short-term rental company. As a Virtual Assistant, you will be responsible for managing and assisting with various aspects of our property management platform, including guest communications, housekeeping coordination, arranging amenities, and resolving guest issues in a timely and efficient manner. Your exceptional customer service skills, attention to detail, and ability to work independently will make you an invaluable asset to our team. Key Responsibilities Guest and reservation management: Respond to guest inquiries, process reservations, and provide accurate information about our properties and neighborhoods. Virtual property management: Coordinate with housekeeping staff, schedule and manage cleaner assignments, and ensure seamless property operations. Conflict resolution: Address and resolve guest issues with a high sense of urgency, ensuring timely and effective solutions. Technology management: Work with multiple technology platforms, learn new systems as needed, and maintain up-to-date knowledge of industry trends and best practices. Requirements and Qualifications To be successful in this role, you will need to possess the following essential skills and qualifications: 2+ years of customer service experience, with a focus on vacation rental or hotel customer service. Availability to work during normal U.S. business hours, with flexibility to respond to guest inquiries and issues as needed. Strong verbal, written, and reading skills in the English language, with excellent typing speed and accuracy. Extreme attention to detail, with the ability to multitask and prioritize tasks effectively. Preferred Qualifications While not required, the following skills and qualifications are highly desirable: Experience with Airbnb customer service, with a deep understanding of the platform and its features. Ability to work with multiple technology platforms, with a strong aptitude for learning new systems and adapting to changing environments. Creative problem-solving skills, with the ability to think independently and make informed decisions. Success Metrics and Performance Expectations As a Virtual Assistant at blithequark, you will be expected to meet the following success metrics and performance expectations: Maintain a quick response rate to all guest inquiries, ensuring timely and effective communication. Resolve all guest issues with a high sense of urgency, aiming to resolve issues in less than 3 hours or ASAP. Contribute to a review rating of 4.8 or higher, ensuring exceptional guest experiences and driving business growth. Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have access to ongoing training and support, with opportunities to develop new skills and advance your career. Our dynamic and fast-paced environment provides a unique opportunity to learn and grow, with a focus on innovation and excellence. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. Our team is passionate about delivering exceptional guest experiences, and we are committed to creating a work environment that is collaborative, inclusive, and fun. As a Virtual Assistant, you will be an integral part of our team, working closely with colleagues to drive business success and growth. Compensation and Benefits blithequark offers a competitive compensation package, with a range of benefits and perks designed to support your well-being and career growth. While specific details will be discussed during the hiring process, you can expect a comprehensive package that includes: Competitive hourly rate or salary. Opportunities for career advancement and professional growth. Access to ongoing training and development programs. A dynamic and supportive work environment. Conclusion and Call to Action If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. As a Virtual Assistant at blithequark, you will be an integral part of our team, contributing to the success of our short-term rental company and driving business growth. Please submit your application, incorporating the word "blithequark" into your response, and take the first step towards an exciting and rewarding career with our dynamic team. Apply for this job