Experienced Virtual Assistant for Guest Relations and Operations - Contract to Hire at blithequark

Join blithequark as a Virtual Assistant and Elevate Your Career in Guest Relations and Operations At blithequark, we're revolutionizing the way we connect travelers with unique experiences and accommodations. As a leader in the industry, we're committed to delivering exceptional guest services and fostering long-term relationships with our clients. We're now seeking an experienced Virtual Assistant to join our team on a contract-to-hire basis, with the potential to transition into a more permanent role starting January 2025. About the Role As a Virtual Assistant at blithequark, you'll be the primary point of contact for our guests and vendors, providing top-notch support and resolving issues across various platforms, including Airbnb, VRBO, and Marriott. Your excellent communication skills, proficiency in English, and ability to multitask will be essential in driving guest satisfaction and achieving 5-star ratings. Key Responsibilities Guest Relations: Screen potential guests and provide support to resolve their issues on various platforms. Respond to guest inquiries in a timely and professional manner. Communicate and escalate issues to management via Slack. Write and respond to guest reviews on Airbnb, VRBO, and other platforms. Leverage AI tools, such as ChatGPT, to craft comprehensive guest messaging that resonates with our brand voice. Company Tasks: Report maintenance and damage issues to Operations via Operto Teams. Submit damage claims to Guesty Shield for reimbursement. Build, manage, and report on in-house maintenance labor. Assist with the onboarding of accounting systems, utilizing your working knowledge of business financials and accounting. Foster relationships with 3rd party vendors for tertiary market management. Requirements and Qualifications To succeed in this role, you'll need: Fluency in English, with excellent grammar and communication skills. Experience with Guesty and/or HostAI is a plus, as well as familiarity with leveraging ChatGPT for guest messaging. Proficiency in using VoIP to communicate with guests and vendors. Availability and reliability in CST and Eastern United States time zones. Shift availability: Thursday & Friday 3pm-11p CST, with potential overnight shifts from 11p-7am CST for the right candidates. Preferred qualifications include: Previous experience in guest relations or a related field. Knowledge of business financials and accounting. Experience working with 3rd party vendors and managing tertiary market relationships. Skills and Competencies To excel in this role, you'll need to possess: Excellent communication and interpersonal skills. Ability to multitask and prioritize tasks effectively. Strong problem-solving skills, with a proactive approach to resolving guest issues. Proficiency in using technology, including VoIP, Slack, and AI tools like ChatGPT. Strong attention to detail, with a focus on delivering high-quality support. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Virtual Assistant, you'll have the opportunity to: Develop your guest relations and communication skills. Gain experience working with AI tools and technology. Expand your knowledge of business financials and accounting. Build relationships with 3rd party vendors and manage tertiary market relationships. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you'll be part of a global community that values: Collaboration and teamwork. Innovation and creativity. Continuous learning and growth. Diversity and inclusivity. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A contract-to-hire arrangement with the potential to transition into a more permanent role. Opportunities for professional growth and development. A dynamic and supportive work environment. Flexible working arrangements, including remote work options. Join Our Team If you're a motivated and experienced Virtual Assistant looking to elevate your career in guest relations and operations, we want to hear from you. Apply now to join blithequark on a contract-to-hire basis, with the potential to transition into a more permanent role starting January 2025. Don't miss this opportunity to be part of a dynamic team that's shaping the future of the industry. Apply today and take the first step towards a rewarding and challenging career at blithequark. Apply for this job