**Experienced Virtual Assistant / Airbnb Customer Support Specialist for arenaflex's Short-Term Rental Division - Contract to Hire Opportunity**

At arenaflex, we're revolutionizing the short-term rental industry by providing exceptional experiences for our guests and unparalleled support for our hosts. As a key member of our team, you'll play a vital role in delivering top-notch customer service, managing our properties, and ensuring seamless guest experiences. If you're a highly motivated and tech-savvy individual with a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leading short-term rental company that's changing the way people travel and experience new destinations. With a focus on innovation, customer satisfaction, and community building, we're committed to providing the best possible experiences for our guests and hosts alike. Our team is dedicated to creating a culture of excellence, inclusivity, and continuous learning, and we're excited to welcome like-minded individuals to join our journey. **Key Responsibilities** As an Experienced Virtual Assistant / Airbnb Customer Support Specialist, you'll be responsible for: * **Guest and Reservation Management**: Process reservations, respond to guest inquiries, and provide accurate information about our properties and neighborhoods. * **Virtual Property Management**: Manage and coordinate property-related tasks, including housekeeping, amenities, and guest services. * **Cleaner Management, Scheduling, and Coordination**: Oversee the scheduling and coordination of cleaning services, ensuring that our properties are always clean and ready for guests. * **Address Guest Issues and Resolve Them in a Timely and Efficient Manner**: Respond to guest complaints and concerns, resolving issues quickly and efficiently to maintain high guest satisfaction ratings. * **Process Reservations and Provide Accurate Information**: Ensure that all reservations are processed accurately and that guests receive timely and relevant information about their stay. **Success Metrics** To measure your success in this role, you'll be expected to: * **Maintain a Quick Response Rate to All Inquiries**: Respond to guest inquiries and messages within a timely and efficient manner. * **Resolve All Guest Issues with a High Sense of Urgency in Less Than 3 Hours or ASAP**: Address guest complaints and concerns quickly and efficiently, resolving issues before they escalate. * **Contribute to a Review Rating of 4.8 or Higher**: Work collaboratively with our team to maintain high guest satisfaction ratings and contribute to our overall review rating. **Essential and Preferred Qualifications** To be successful in this role, you'll need: * **2+ Years of Customer Service Experience**: Proven experience in customer-facing roles, with a focus on delivering exceptional service and resolving guest complaints. * **2+ Years of Vacation Rental Customer Service or Hotel Experience**: Experience working in the short-term rental or hotel industry, with a focus on guest services and property management. * **Must Be Available to Work During Normal U.S. Business Hours**: Be available to work during standard U.S. business hours, with flexibility to work outside of these hours as needed. * **Experience with Airbnb Customer Service**: Familiarity with Airbnb's customer service platform and processes. * **Ability to Work with Multiple Technology Platforms in a Fast-Paced Environment**: Proficiency in using multiple technology platforms, with the ability to learn new technologies as needed. **Additional Skills and Qualifications** To excel in this role, you'll need: * **Tech Savvy**: Proficiency in using technology platforms, including CRM software, property management systems, and communication tools. * **Strong Verbal, Written, and Reading of the English Language**: Excellent communication skills, with the ability to read, write, and speak English fluently. * **Extreme Attention to Detail**: Meticulous attention to detail, with a focus on accuracy and precision. * **Outstanding Customer Service**: Proven experience in delivering exceptional customer service, with a focus on guest satisfaction and loyalty. * **Excellent Typing, Including Speed and Accuracy**: Proficiency in typing, with a focus on speed and accuracy. * **Creative Problem Solver**: Ability to think creatively and develop innovative solutions to guest complaints and concerns. * **Independent Thinker**: Ability to work independently, with minimal supervision, and make decisions in a fast-paced environment. * **Strong Decision-Making Skills**: Ability to make sound decisions, with a focus on guest satisfaction and property management. * **Excellent at Following Directions**: Ability to follow instructions and guidelines, with a focus on accuracy and precision. * **Conflict Resolution Experience**: Proven experience in resolving conflicts and complaints, with a focus on guest satisfaction and loyalty. **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to: * **Ongoing Training and Development**: Regular training and development opportunities, with a focus on guest services, property management, and technology platforms. * **Career Advancement Opportunities**: Opportunities for career advancement, with a focus on leadership and management roles. * **Collaborative and Supportive Work Environment**: A collaborative and supportive work environment, with a focus on teamwork and communication. **Work Environment and Company Culture** At arenaflex, we're committed to creating a culture of excellence, inclusivity, and continuous learning. Our team is dedicated to delivering exceptional customer service, with a focus on guest satisfaction and loyalty. We're passionate about innovation, community building, and making a positive impact on our guests and hosts. **Compensation, Perks, and Benefits** As a member of our team, you'll enjoy: * **Competitive Compensation**: Competitive compensation, with a focus on fairness and equity. * **Flexible Work Arrangements**: Flexible work arrangements, with a focus on work-life balance. * **Ongoing Training and Development**: Ongoing training and development opportunities, with a focus on guest services, property management, and technology platforms. * **Collaborative and Supportive Work Environment**: A collaborative and supportive work environment, with a focus on teamwork and communication. **How to Apply** If you're a highly motivated and tech-savvy individual with a passion for delivering outstanding customer service, we want to hear from you! To apply for this role, please reply to this posting and incorporate the word "arenaflex" into your response. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job