Experienced Tier 2 Customer Support Specialist for Weapons Enthusiasts – Phone, Ticket, and Chat Support Expertise Required for blithequark Projects
Welcome to blithequark: Where Passion Meets Customer Support Excellence At blithequark, we're dedicated to delivering top-notch customer support services to our esteemed clients across the globe. As a leader in the industry, we're constantly seeking talented individuals who share our passion for exceptional customer experiences. If you're a firearms enthusiast with a strong background in Tier 2 phone, ticket, and chat support, we want to hear from you! Our team is expanding, and we're looking for skilled professionals to join our network of Mod Contractors. About Our Clients and Projects blithequark has partnered with multiple top-tier brands and clients worldwide, offering a wide range of products and services that are hip, contemporary, and highly sought after. Our clients' customers expect the best service and support, and that's where our talented team of Mod Contractors comes in. As a Mod Contractor, you'll have the opportunity to work on exciting projects, assisting and guiding customers to the right answers, solving concerns, and providing expert guidance on our clients' products and services. Project Details and Requirements We're currently seeking Mod Contractors to join our team for an upcoming project. The project hours are flexible, with a schedule that includes: Monday – Friday: 10 am – 12 pm The hourly rate for this project will be discussed during the interview phase. We're looking for individuals who can commit to a minimum of 90 days, with a requirement of 10 hours per week. Orientation for this project is set to begin on September 8, 2025, and proficiency in English is a must. What We're Looking for in a Candidate To be successful in this role, you'll need to possess a strong knowledge of firearms, including handguns and rifles. Gun ownership is a plus, but not required. We're looking for individuals who are reliable, interested in a long-term commitment to the project, and can quickly pick up and follow established processes. You should be a strong researcher, able to locate workflows and information in a knowledge base with ease, and comfortable with multitasking across multiple platforms, including phones, chats, tickets, and Amazon. Strong knowledge of firearms, including handguns and rifles (gun ownership a plus) Reliable and interested in a long-term commitment to the project Able to quickly pick up and follow established processes Strong researcher, able to locate workflows and information in a knowledge base with ease Able to multitask across multiple platforms, including phones, chats, tickets, and Amazon Comfortable with direct, daily client interactions and feedback Organized, dependable, and able to learn and adapt to multiple workflows Experience with Zendesk (ZD) and DialPad (a plus, but not required) WorkSpace Requirements To work as a Mod Contractor for blithequark, you'll need to have a dedicated laptop or desktop computer with Windows 10 or above, a quality headset, and be willing to install our security software and 2FA app on your phone. These requirements are essential to ensure the security and integrity of our clients' data and systems. Dedicated laptop or desktop computer with Windows 10 or above Quality headset Willingness to install blithequark security software and 2FA app on your phone Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our Mod Contractors. As a member of our team, you'll have access to ongoing training and support, as well as opportunities to work on a wide range of exciting projects. You'll be able to develop your skills and expertise, stay up-to-date with the latest industry trends, and advance your career in customer support. Work Environment and Company Culture blithequark is a remote company, which means you'll have the flexibility to work from the comfort of your own home. We believe in fostering a positive and inclusive work environment, where our Mod Contractors can thrive and grow. Our company culture is built on values of excellence, integrity, and respect, and we're looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits At blithequark, we offer competitive compensation and a range of perks and benefits to our Mod Contractors. While the hourly rate for this project will be discussed during the interview phase, we're committed to providing fair and transparent compensation for all our team members. You'll also have access to a range of benefits, including opportunities for career growth and development, flexible working hours, and a supportive and inclusive work environment. Conclusion and Call to Action If you're a motivated and enthusiastic individual with a passion for customer support and firearms, we want to hear from you! As a Mod Contractor for blithequark, you'll have the opportunity to work on exciting projects, develop your skills and expertise, and advance your career in customer support. Don't miss out on this opportunity to join our team and contribute to delivering exceptional customer experiences. Apply now to become a part of the blithequark team and take your career to the next level! Apply for this job