Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support Expert for Night Shift Operations at blithequark

Introduction to blithequark blithequark is a leading provider of best-in-class solutions in clinical communications, scheduling, and patient engagement, recognized for its rapid growth and innovative approach to healthcare technology. Featured on the Inc 5000 list, blithequark has achieved an impressive 88% growth rate over the past three years, driven by its mission to accelerate speed to care and improve patient outcomes. By joining blithequark, you will be part of a dynamic team that is revolutionizing the healthcare industry through cutting-edge technology and exceptional customer service. Job Overview We are seeking highly skilled and dedicated Tier 1 Support Specialists to join our 24/7/365 support team, with a focus on night shift operations. As a technical support rockstar, you will play a critical role in delivering exceptional customer service and technical support to our end-users, including physicians, nurses, and system administrators. Your expertise will be instrumental in ensuring the seamless operation of our clinical communications and scheduling solutions, ultimately contributing to better patient care and outcomes. Key Responsibilities Provide top-notch technical support and customer service to end-users via phone, chat, and our online customer portal Assist end-users with general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting Field incoming client communications, troubleshoot issues, and resolve problems in a timely and professional manner Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues Develop and maintain a deep understanding of blithequark's products and services, including clinical communications, scheduling, and patient engagement solutions Stay up-to-date with industry trends, best practices, and new technologies to continuously improve your skills and knowledge Essential Qualifications Strong technical aptitude and excellent analytical and troubleshooting skills Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner High customer empathy and exceptional customer service skills, with a focus on delivering personalized support and resolving issues efficiently Ability to work in a fast-paced environment, prioritize competing tasks, and manage multiple projects simultaneously Access to high-speed internet and a dedicated workspace that meets blithequark's remote work requirements Availability to work night shifts, including weekends and holidays, as required Ability to start on December 2, 2024, and participate in initial onboarding and training, which will align with a Monday - Friday day (EST) schedule Preferred Qualifications Previous experience in technical support, customer service, or a related field, preferably in the healthcare industry Familiarity with clinical communications, scheduling, and patient engagement solutions, as well as healthcare technology and trends Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex technical issues Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have access to comprehensive training and development programs, including ongoing education and certification opportunities. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service and technical support. With opportunities for advancement and professional growth, you will be able to take your career to the next level and make a meaningful impact in the healthcare industry. Work Environment and Company Culture blithequark is a remote-first company that values flexibility, work-life balance, and employee well-being. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity, with a focus on delivering exceptional results and making a positive impact in the healthcare industry. As a Tier 1 Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer service and technical support, and you will have the opportunity to contribute to the growth and success of our company. Compensation and Benefits blithequark offers a competitive compensation package, including a hourly rate of $19/hour, as well as a comprehensive benefits package that includes health, dental, vision, life, and disability insurance options, 401K with match and immediate vesting, and generous paid time off policy. We also offer internal advancement opportunities, professional development programs, and a remote-first work environment that allows you to work from the comfort of your own home. Conclusion If you are a motivated and talented individual who is passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity to join our team as a Tier 1 Support Specialist. With a focus on night shift operations, you will play a critical role in ensuring the seamless operation of our clinical communications and scheduling solutions, ultimately contributing to better patient care and outcomes. Don't miss out on this chance to join a dynamic team that is revolutionizing the healthcare industry through cutting-edge technology and exceptional customer service. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job