Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support Expert for Night Shift Operations

Welcome to arenaflex: Revolutionizing Healthcare Communication Solutions arenaflex is a pioneering force in the healthcare industry, dedicated to accelerating speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. Our mission is to advance patient care and clinical workflows, and we're proud to have been featured on the Inc 5000 list, recognizing the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're seeking talented and passionate individuals to join our team and help us continue to grow and make a meaningful impact in the lives of patients and caregivers. Join Our Team: Become a Tier 1 Support Specialist We're looking for technical support rockstars to join our growing company, focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. As a Tier 1 Support Specialist, you will play a vital role in supporting and delighting our end-users, including physicians, nurses, and system administrators. This is an exceptional opportunity to work with a wide range of customers, from hospitals to healthcare systems, and make a real difference in the delivery of patient care. Key Responsibilities: Field incoming client communications via phone, chat, and our online customer portal, providing exceptional customer service and technical support Help end-users administer their arenaflex applications, including general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting Train end-users on how to best use arenaflex's phone, mobile, and web applications, ensuring they can maximize the benefits of our solutions Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues, identifying root causes and making the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet the workflow needs of arenaflex's end-users Build and revise new user accounts based on established standards and best practices, ensuring seamless integration and minimal downtime Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues, providing timely and effective solutions Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues, ensuring a cohesive and comprehensive approach to customer support Essential Qualifications: Strong technical aptitude, with excellent analytical and troubleshooting skills Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner High customer empathy and exceptional customer service skills, with a passion for delivering outstanding support and ensuring customer satisfaction Ability to work in a fast-paced environment, successfully prioritizing competing tasks and managing multiple projects simultaneously Access to high-speed internet, with a reliable and secure home workspace Able to start on December 2, 2024, and commit to a night shift schedule, including weekends and holidays Preferred Qualifications: Previous experience in a technical support or customer service role, preferably in the healthcare industry Familiarity with clinical communications and scheduling solutions, with a strong understanding of the challenges and opportunities in the healthcare sector Experience working with remote teams, with excellent collaboration and communication skills Strong problem-solving skills, with the ability to think critically and outside the box Ability to adapt to changing priorities and deadlines, with a flexible and resilient approach to work Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to the growth and development of our team members, providing opportunities for professional development, training, and advancement. As a Tier 1 Support Specialist, you'll have access to a comprehensive onboarding program, ongoing training and support, and opportunities to specialize in specific areas of our solutions. You'll also be part of a dynamic and collaborative team, with a culture that values innovation, creativity, and customer-centricity. Work Environment and Company Culture arenaflex is a remote-first company, with a flexible and autonomous work environment that allows you to work from the comfort of your own home. We're committed to creating a positive and inclusive work culture, with a focus on diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of patients and caregivers, and we're looking for like-minded individuals who share our values and our mission. Compensation, Perks, and Benefits We offer a competitive compensation package, with a hourly rate of $19/hour, plus a comprehensive benefits package that includes health, dental, vision, life, and disability insurance options, 401K matching, and immediate vesting. You'll also enjoy 17 company holidays, 2 floating holidays, and a competitive paid time off policy. Our benefits package is designed to support your physical, emotional, and financial well-being, and we're committed to providing a positive and supportive work environment that allows you to thrive. Conclusion If you're a motivated and passionate individual with a strong technical aptitude and excellent customer service skills, we encourage you to apply for this exciting opportunity to join our team as a Tier 1 Support Specialist. At arenaflex, we're committed to making a difference in the lives of patients and caregivers, and we're looking for talented and dedicated individuals to help us achieve our mission. Don't miss out on this opportunity to join a dynamic and growing company, with a culture that values innovation, creativity, and customer-centricity. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job