**Experienced Telehealth Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're on a mission to revolutionize the way people interact with healthcare services. As a Telehealth Customer Service Representative, you'll be at the forefront of this movement, providing exceptional support to patients and families navigating the complexities of healthcare. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you. **About arenaflex** arenaflex is a global leader in digital business services, empowering the world's top brands to streamline their operations and deliver exceptional customer experiences. With over 500,000 talented individuals speaking more than 300 languages, we're a force for good in supporting our communities, clients, and the environment. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a trusted partner in the industry. **Benefits of Working with arenaflex** At arenaflex, we believe in taking care of our people. That's why we offer: * **Paid Training**: Get the skills and knowledge you need to succeed in your role * **Competitive Wages**: Earn a salary that reflects your value to our organization * **Full Benefits**: Enjoy comprehensive medical, dental, vision, and 401(k) plans * **Paid Time Off**: Relax and recharge with paid vacation days and holidays * **Employee Wellness and Engagement Programs**: Stay healthy, happy, and connected with our team **arenaflex and You** As a Telehealth Customer Service Representative, you'll be the face of our organization, providing empathetic and informed support to patients and families. You'll work in a collaborative, dynamic environment that values innovation, creativity, and teamwork. With arenaflex, you'll have the opportunity to grow and develop your skills, advance your career, and make a meaningful impact on people's lives. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and rose to the top of the company. At arenaflex, the sky's the limit! We're committed to helping our employees achieve their full potential and reach their career goals. **Responsibilities** As a Telehealth Customer Service Representative, your responsibilities will include: * **Fielding Customer Inquiries**: Respond to patient and family inquiries via phone, email, chat, and social media * **Resolving Issues**: Calmly and professionally resolve customer concerns and issues * **Escalating Interactions**: Escalate interactions when necessary and appropriate * **Requesting Assistance**: Respond to requests for assistance and process payments * **Tracking Call Information**: Record and track call-related information for auditing and reporting purposes * **Providing Feedback**: Share feedback on call issues and opportunities for improvement * **Upselling**: Offer relevant products or services to patients and families **Qualifications** We're looking for fearless, customer-focused individuals who are passionate about delivering exceptional service. To succeed in this role, you'll need: * **Remote Work Experience**: Ability to work effectively in a virtual team environment * **Customer Service Experience**: 6 months of customer service experience preferred * **Age Requirement**: Be at least 18 years old * **Typing Speed**: Type 25 words per minute * **Education**: High school graduate or equivalent * **Computer Skills**: Comfort with desktop computer systems and Windows operating systems * **Problem-Solving Skills**: Logical problem-solving skills and ability to navigate complex situations * **Organization and Prioritization**: Strong organization and work prioritization skills **Work from Home Requirements** To ensure a seamless remote work experience, you'll need: * **Internet Connection**: A minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps * **ISP Requirements**: No packet loss and ping under 50ms * **Proof of Internet Speed**: Provide proof of internet speed to ensure a stable connection **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you. Apply now to become a Telehealth Customer Service Representative at arenaflex and start making a meaningful impact on people's lives. Apply Job! For more such jobs, please click here! Apply for this job