**Experienced Tele Chat Support Agent (Offsite) – Deliver Exceptional Customer Experience in a Dynamic Remote Environment**

At blithequark, we're passionate about revolutionizing the way people interact with our brand, and we're looking for a talented and motivated Tele Chat Support Agent (Offsite) to join our Administrative team. As a Tele Chat Support Agent, you'll be the face of blithequark, providing exceptional customer service through chat-based interactions and helping our customers find their perfect vehicle. If you're a strong communicator with a passion for delivering outstanding customer experiences, we want to hear from you. **About blithequark** blithequark has been a leading provider of branded title vehicles across the United States since 2005. With a vast inventory of cars, trucks, vans, and SUVs, we've helped tens of thousands of savvy used car shoppers find their dream vehicle at unbeatable prices. Our commitment to customer satisfaction and exceptional service has earned us a reputation as a trusted and reliable partner in the automotive industry. **The Role** As a Tele Chat Support Agent (Offsite), you'll be responsible for providing prompt and professional responses to customer inquiries via chat, resolving customer issues, and escalating complex queries to the appropriate departments when necessary. You'll also maintain accurate records of customer interactions, ensuring data integrity and confidentiality. Your excellent written communication skills, attention to detail, and ability to multitask efficiently will make you an invaluable asset to our team. **Key Responsibilities** • Provide prompt and professional responses to customer inquiries via chat, ensuring a positive and engaging experience for our customers. • Resolve customer issues and escalate complex queries to the appropriate departments when necessary, demonstrating a proactive and solution-focused approach. • Maintain accurate records of customer interactions, ensuring data integrity and confidentiality in accordance with blithequark's policies and procedures. • Assist customers with product or service information, technical support, and general troubleshooting, showcasing your expertise and product knowledge. • Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction, driving continuous improvement and excellence in customer service. • Collaborate with team members and report feedback to improve processes and the overall customer experience, fostering a culture of teamwork and open communication. • Adapt quickly to new tools, technologies, and updates in company protocols, demonstrating a willingness to learn and grow with blithequark. **Essential Qualifications** • Strong written communication skills in English with a focus on clarity, grammar, and professionalism, enabling you to effectively engage with customers and colleagues. • Previous experience in customer service, preferably in a chat support environment, providing a solid foundation for success in this role. • Ability to multitask efficiently and manage time effectively in a high-volume work setting, ensuring seamless delivery of customer service and support. • Proficient in using chat or support software and basic office tools like spreadsheets and word processors, with a willingness to learn and adapt to new technologies. • Detail-oriented with the capability to handle sensitive information responsibly, upholding blithequark's commitment to data security and confidentiality. • Self-motivated and able to work independently in a remote setup, with a strong sense of accountability and a proactive approach to achieving goals. **Preferred Qualifications** • Experience working in a fast-paced, dynamic environment with a high volume of customer interactions. • Familiarity with CRM software and other customer service tools. • Strong problem-solving skills and ability to think critically in complex situations. • Excellent time management and organizational skills, with a focus on meeting deadlines and delivering results. **Skills and Competencies** • Excellent written communication skills in English. • Strong customer service skills, with a focus on empathy, patience, and problem-solving. • Ability to multitask efficiently and manage time effectively. • Proficient in using chat or support software and basic office tools. • Detail-oriented with a focus on data integrity and confidentiality. • Self-motivated and able to work independently in a remote setup. • Strong problem-solving skills and ability to think critically. • Excellent time management and organizational skills. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Tele Chat Support Agent (Offsite), you'll have access to: • Ongoing training and development opportunities to enhance your skills and knowledge. • Regular feedback and coaching to help you achieve your goals and improve your performance. • Opportunities for career advancement and professional growth within blithequark. • A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. **Work Environment and Company Culture** blithequark is a dynamic and customer-focused organization that values innovation, teamwork, and continuous learning. As a Tele Chat Support Agent (Offsite), you'll work in a remote setup, with the flexibility to work from anywhere and manage your schedule to meet the needs of our customers. Our company culture is built on a foundation of: • Customer-centricity: We're passionate about delivering exceptional customer experiences and building long-term relationships with our customers. • Innovation: We're committed to staying ahead of the curve and embracing new technologies, tools, and processes to drive growth and improvement. • Teamwork: We believe in the power of collaboration and teamwork, and we're committed to creating a supportive and inclusive work environment that encourages open communication and feedback. • Continuous learning: We're dedicated to helping our employees grow and develop their skills and careers, and we're committed to providing ongoing training and development opportunities. **Compensation, Perks, and Benefits** As a Tele Chat Support Agent (Offsite) at blithequark, you'll enjoy a competitive compensation package, including: • Hourly rate: $20.99 - $34.91 per hour (Remote, Moscow, Idaho, US) • Flexible scheduling: Work from anywhere and manage your schedule to meet the needs of our customers. • Ongoing training and development opportunities: Enhance your skills and knowledge to achieve your career goals. • Regular feedback and coaching: Receive regular feedback and coaching to help you achieve your goals and improve your performance. • Opportunities for career advancement: Grow and develop your career within blithequark. **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to become a Tele Chat Support Agent (Offsite) at blithequark and join our dynamic team of customer service professionals. Apply for this job