**Experienced Technical Support Engineer – Specialized Help Design and Automation**
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative help design and automation. As a Technical Support Engineer, you'll play a critical role in shaping the future of our customer support operations, leveraging your expertise in designing and implementing efficient solutions that drive customer satisfaction and loyalty. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to pushing the boundaries of what's possible in customer support. Our team of passionate professionals is committed to delivering world-class experiences that exceed our customers' expectations. We're a dynamic and collaborative organization that values creativity, innovation, and continuous learning. **Job Summary** We're seeking an experienced Technical Support Engineer to join our team, responsible for designing and implementing specialized help solutions that drive efficiency, automation, and customer satisfaction. As a key member of our support team, you'll work closely with cross-functional groups to identify opportunities for process improvement, develop and implement automation tools, and provide exceptional customer support. **Key Responsibilities** * Design and implement specialized help solutions that drive efficiency, automation, and customer satisfaction * Investigate and resolve complex customer issues, leveraging your expertise in help design and automation * Develop and maintain runbooks, documentation, and knowledge bases to support customer support operations * Collaborate with cross-functional teams to identify opportunities for process improvement and implement automation tools * Develop and maintain expertise in arenaflex's product offerings, including our help automation tooling * Provide exceptional customer support, leveraging your expertise in help design and automation to drive customer satisfaction and loyalty * Continuously seek opportunities to improve the help design and automation process, leveraging your expertise in process improvement and automation **Essential Qualifications** * Bachelor's degree in Computer Science, Engineering, or related field * At least 3 years of experience in technical support, help design, and automation * Strong understanding of form control tools, including GitHub, Gradle, and Java * Experience with Spring Boot, GRPC, and Protobuf * Strong understanding of CI/CD pipelines and their motivations * Excellent written and verbal communication skills, with a focus on documentation and knowledge sharing * Experience working with cross-functional teams, with a focus on collaboration and process improvement **Preferred Qualifications** * Experience with Linux, Docker, and Debian/Antiques * Familiarity with Zendesk or other tagging frameworks for organization * Experience building dashboards and data visualizations * Knowledge of and enthusiasm for perceptibility tooling and best practices * Experience with investment opportunities or value awards as part of remuneration bundles **What You'll Get** * Competitive salary packages based on experience and job level * Health and wellness benefits, including medical, dental, and vision coverage, as well as health projects and resources to support employee well-being * Retirement plans, including commitment to retirement savings plans or 401(k) plans * Paid time off, including vacation days, holidays, and flexible work arrangements * Flexible work plans, including remote work options * Parental leave policies to support employees during family events * Professional development opportunities, including training and education programs * Investment opportunities or value awards as part of remuneration bundles * Employee assistance programs, including resources for mental and emotional well-being * Discounts and perks on organization products or services * Recognition and rewards programs for exceptional performance * Opportunities for community involvement and philanthropic activities **What We Offer** * A dynamic and collaborative work environment that values creativity, innovation, and continuous learning * Opportunities for professional growth and development, including training and education programs * A comprehensive benefits package that supports your physical, emotional, and financial well-being * A competitive salary and bonus structure that rewards your contributions to arenaflex's success * A chance to work on cutting-edge projects that drive innovation and customer satisfaction * A team of passionate professionals who share your commitment to delivering exceptional customer experiences **How to Apply** If you're a motivated and experienced Technical Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job