Experienced Technical Support Engineer for External Content Creation Teams – Netflix Data Entry and Tools Engineering

Introduction to Netflix and the Role Netflix is a leading online streaming service that has revolutionized the way people consume entertainment. With a vast library of content, including original series, movies, and documentaries, Netflix has become a household name. To support its content creation teams, Netflix is seeking an experienced Technical Support Engineer to join its team. As a Technical Support Engineer, you will be the bridge between the content teams and the tools engineering team, providing technical support, creating reference materials, and advocating for tools and workflow improvements. Key Responsibilities The successful candidate will be responsible for a range of tasks, including: Providing technical support to content and external teams in regards to the use of content tools Creating reference materials and providing training to get external teams up to speed with the toolset Solving and debugging possible issues with tools and workflows to quickly resolve issues for users Escalating more complex or problematic issues to the tool development team and working with production to track these issues in JIRA Advocating for tools, workflow improvements, and suggestions from external teams Partnering with other engineers to develop tools and processes that improve efficiency and quality Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion Exemplifying reliability, accountability, and professionalism in all work-related interactions Essential Qualifications To be successful in this role, you will need: A degree in Computer Science or a related field, or equivalent work experience Experience supporting a live service or tool environment Unity 3D game and tool development experience Experience with Jira, Confluence, or other defect tracking software iOS and Android mobile development experience 5 years' experience in delivering production-level code in a professional environment Preferred Qualifications While not essential, the following qualifications are desirable: Experience with C# code and the ability to read and understand it Good written and verbal communication skills, including working with external partners A positive attitude and the ability to receive and provide objective and constructive feedback Excellent organization skills and the ability to prioritize and manage numerous requests simultaneously Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Technical skills: proficiency in C#, Unity 3D, Jira, Confluence, and iOS and Android mobile development Communication skills: excellent written and verbal communication skills, including the ability to work with external partners Problem-solving skills: the ability to solve and debug complex issues with tools and workflows Collaboration skills: the ability to work with cross-disciplinary teams to drive features from initial concept to completion Time management skills: the ability to prioritize and manage numerous requests simultaneously Career Growth Opportunities and Learning Benefits At Netflix, we are committed to the growth and development of our employees. As a Technical Support Engineer, you will have the opportunity to work on a range of projects, develop new skills, and advance your career. You will also have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching. Work Environment and Company Culture Netflix is a dynamic and fast-paced company that values innovation, creativity, and collaboration. Our company culture is built on a set of values that include judgment, communication, impact, curiosity, innovation, courage, inclusivity, and selflessness. We believe in giving our employees the freedom to make decisions, take risks, and try new things. We also believe in providing a supportive and inclusive work environment that allows our employees to thrive. Compensation, Perks, and Benefits At Netflix, we offer a competitive salary and benefits package that includes: A salary range of $150,000 - $325,000 per year, depending on experience and location A range of benefits, including health insurance, retirement savings, and paid time off Access to a range of perks, including free meals, on-site fitness classes, and employee discounts Conclusion If you are a motivated and experienced Technical Support Engineer looking for a new challenge, we encourage you to apply for this role. As a member of the Netflix team, you will have the opportunity to work on a range of exciting projects, develop new skills, and advance your career. You will also be part of a dynamic and fast-paced company that values innovation, creativity, and collaboration. Don't miss out on this opportunity to join one of the world's leading online streaming services. Apply now to become a part of the Netflix team! Apply for this job