Experienced Technical Support Engineer for External Content Creation Teams – arenaflex Data Entry and Content Tools Expert

Introduction to arenaflex and the Role arenaflex is a leading innovator in the digital content creation and streaming industry, committed to delivering high-quality entertainment to global audiences. As a key player in this dynamic field, arenaflex recognizes the importance of seamless content creation and tool development. To support this mission, we are seeking an experienced Technical Support Engineer to join our team. This role is crucial in bridging the gap between external content creation teams and our internal tools engineering team, ensuring that all stakeholders have the support and resources needed to excel in their work. Job Overview The Technical Support Engineer will serve as the primary point of contact for external content teams, providing technical assistance, creating reference materials, and offering training to ensure these teams can effectively utilize the tools provided by our internal development team. This position requires a unique blend of technical expertise, communication skills, and the ability to work collaboratively with cross-functional teams to drive tool improvements and workflow efficiencies. Key Responsibilities Provide comprehensive technical support to external content teams regarding the use of content tools, ensuring timely resolution of issues and fostering a positive user experience. Develop and maintain detailed reference materials and deliver training sessions to onboard external teams efficiently with the toolset, promoting autonomy and self-sufficiency. Investigate, solve, and debug issues with tools and workflows, escalating complex problems to the tool development team as necessary and collaborating with production to track these issues in project management software like JIRA. Act as an advocate for external teams by championing tool improvements, workflow enhancements, and suggestions, ensuring that the voice of the user is integrated into the development process. Partner with engineers to design and develop tools and processes that enhance efficiency, quality, and user satisfaction, driving innovation and excellence in content creation. Lead or participate in cross-disciplinary discussions to propel features from conceptualization to completion, fostering a collaborative environment that values diverse perspectives and expertise. Embody the principles of reliability, accountability, and professionalism in all interactions, upholding the high standards of arenaflex and contributing to a positive, productive work environment. Essential and Preferred Qualifications To excel in this role, candidates should possess a strong foundation in computer science or a related field, complemented by experience in supporting live service or tool environments. Proficiency in reading and understanding programming languages such as C# is essential, along with excellent written and verbal communication skills, which are critical for effective collaboration with external partners and internal teams. Essential Qualifications A degree in Computer Science or a related field, or equivalent work experience that demonstrates a deep understanding of software development principles and practices. Experience in a live service or tool environment, with a proven track record of providing technical support and ensuring high levels of user satisfaction. Familiarity with Unity 3D game and tool development, as well as experience with defect tracking software such as JIRA, Confluence, or similar tools. Strong organizational skills, with the ability to prioritize tasks, manage multiple requests simultaneously, and maintain a high level of productivity in a fast-paced environment. Preferred Qualifications Experience with iOS and Android mobile development, providing a broad understanding of the mobile ecosystem and the challenges of cross-platform development. A minimum of 5 years of experience in delivering production-level code in a professional setting, with a focus on quality, scalability, and performance. Positive attitude, with a keen ability to receive and provide constructive feedback, fostering a culture of continuous improvement and learning. Skills and Competencies Beyond the technical skills, the ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Self-motivation, a proactive approach to problem-solving, and a commitment to ongoing learning and professional development are also essential for success in this role. Key Skills Technical expertise in software development, with a focus on tools and workflow optimization. Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders. Strong problem-solving skills, with a methodical approach to debugging and issue resolution. Ability to work in a fast-paced, dynamic environment, with a high degree of flexibility and adaptability. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, recognizing that our success is directly tied to the talent and dedication of our team members. This role offers numerous opportunities for professional development, including training, mentorship, and the chance to work on cutting-edge projects that are shaping the future of content creation and streaming. Work Environment and Company Culture arenaflex prides itself on a work environment that is collaborative, inclusive, and supportive. We believe in fostering a culture of innovation, where creativity, diversity, and individual perspectives are valued and respected. Our core hours are designed to facilitate teamwork and communication, with flexibility to accommodate different work styles and needs. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package that reflects our commitment to attracting and retaining top talent. While the specific salary range for this role is dependent on various factors, including location and experience, we are dedicated to ensuring that our compensation packages are fair, reflective of market standards, and rewarding for our employees. Additional perks and benefits are designed to support the well-being and career advancement of our team members, creating a positive and fulfilling work experience. Conclusion If you are a motivated and technically skilled individual with a passion for content creation, tool development, and user support, we invite you to join the arenaflex team as a Technical Support Engineer. This role offers a unique opportunity to make a significant impact in the digital content industry, working with a talented group of professionals who share your enthusiasm for innovation and excellence. Apply now to embark on a challenging and rewarding career path with arenaflex, and contribute to the future of entertainment and streaming. Apply for this job