**Experienced Technical Support - Customer Service Representative (Remote Night Shift)**

Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to join blithequark's dynamic team as a Technical Support - Customer Service Representative (Remote Night Shift). This is an exciting opportunity to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture, inclusivity, and genuine belonging. **About blithequark** blithequark is a leading global organization that has earned numerous awards for its commitment to creating a positive work environment. Our company culture is built on the principles of empathy, respect, and collaboration, making us a great fit for individuals who value diversity, equity, and inclusion. As a remote Technical Support - Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer experiences and fostering a sense of community among our employees. **Key Responsibilities** As a Technical Support - Customer Service Representative (Remote Night Shift), your primary responsibilities will include: * Providing customer service support and resolving routine problems and questions regarding clients' products and/or services * Interacting with customers via inbound/outbound calls and/or via the Internet * Building and maintaining strong relationships with customers through effective communication and problem-solving skills * Working collaboratively with internal teams to resolve complex issues and improve customer satisfaction * Staying up-to-date with product knowledge and technical skills to provide accurate and timely support * Participating in ongoing training and development programs to enhance skills and knowledge **Essential Qualifications** To succeed in this role, you will need: * 1+ year of customer service experience, preferably in a technical support environment * Strong focus on building customer relationships and delivering exceptional support experiences * Ability to work an evening or overnight schedule (night shift) * High school diploma or GED * Quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking and ability to adapt to changing priorities * Eagerness to learn new technologies and stay up-to-date with product knowledge * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered) **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Technical support experience in a similar industry or environment * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software and other technical tools * Certification in customer service or technical support (e.g., ITIL, CompTIA) **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other technical tools * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines * Eagerness to learn and grow in a dynamic environment **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Technical Support - Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance skills and knowledge * Mentorship programs that support your rewarding career journey * Opportunities for career advancement and professional growth * A comprehensive Employee Assistance Program (EAP) to support your well-being * Health and wellness programs with trained partners to help promote a healthy you **Work Environment and Company Culture** As a remote Technical Support - Customer Service Representative, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of empathy, respect, and collaboration, making us a great fit for individuals who value diversity, equity, and inclusion. We celebrate our employees' unique perspectives and experiences, and we strive to create a sense of community and belonging among our team members. **Compensation, Perks, and Benefits** As a Technical Support - Customer Service Representative at blithequark, you can expect: * Competitive compensation package, including performance-based incentives * Lucrative employee referral bonus opportunities * Comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive EAP * Health and wellness programs with trained partners to help promote a healthy you * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to welcoming you to our dynamic team at blithequark! Apply for this job