Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to help businesses improve and grow. Due to our continued growth, we are looking for talented individuals to join our purpose and provide outstanding customer service experiences. About the Role We are seeking an experienced Technical Support and Customer Service Representative to join our team in a remote night shift capacity. As a remote Technical Support and Customer Service Representative, you will work from the comfort of your own home and interface with customers via inbound/outbound calls and/or the Internet. Your primary responsibility will be to provide customer service support and resolve routine problems and questions regarding our products and/or services. Key Responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of our products and/or services, such as smartphones, tablets, computers, and wearables Offer additional products and/or services to customers Deliver expert customer experiences with a smile Qualifications and Requirements To be successful in this role, you will need to possess a strong focus on building customer relationships, excellent problem-solving skills, and the ability to work in a fast-paced environment. Other essential qualifications include: 1+ year of customer service experience Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications Familiarity with iOS and/or MacOS, or comparable technology Experience working in a remote or virtual environment Strong understanding of customer service principles and practices Career Growth and Development Opportunities At arenaflex, we are committed to providing our employees with the training, technologies, and continuing support they need to succeed. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, there is real career growth potential at arenaflex. What We Offer In addition to a competitive salary and benefits package, we offer: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Our Culture and Values At arenaflex, we champion our people and invest in their success. We believe in providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can join our team of "game-changers" at arenaflex. Conclusion Join arenaflex and become part of a dynamic and inclusive team that is passionate about providing exceptional customer experiences. With a commitment to career growth and development, a comprehensive benefits package, and a culture that values diversity and inclusion, we believe that arenaflex is the perfect place to reimagine the best version of you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job