**Experienced Technical Support and Customer Service Representative - Remote Night Shift**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as a Technical Support and Customer Service Representative. This is a unique opportunity to work from the comfort of your own home, building meaningful relationships with customers and making a real impact on their lives. **About blithequark** blithequark is a forward-thinking global organization that has earned numerous accolades for its commitment to creating a people-first culture. We believe in empowering our employees to grow and thrive in their careers, and we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our inclusive and supportive environment is designed to foster a sense of belonging and community, where everyone feels valued and respected. **Job Summary** As a Technical Support and Customer Service Representative at blithequark, you will be the primary point of contact for customers seeking assistance with our products and services. Your exceptional communication skills, technical expertise, and problem-solving abilities will enable you to resolve routine issues and provide personalized support to our valued customers. This is a remote position, requiring you to work from home and interface with customers via inbound/outbound calls and/or via the Internet. **Key Responsibilities** * Provide exceptional customer service support and resolution of routine problems and questions regarding blithequark's products and/or services * Build and maintain strong relationships with customers through effective communication and empathy * Utilize technical support experience to troubleshoot and resolve customer issues in a timely and efficient manner * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Stay up-to-date with product knowledge and technical skills to ensure accurate and informed support * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance technical and soft skills **Requirements** * Strong focus on building customer relationships and delivering exceptional service experiences * 1+ year of customer service experience, with a proven track record of success * Ability to work an evening or overnight schedule (night shift) * Technical support experience preferred, but not required * High school diploma or GED * Quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking and ability to prioritize tasks effectively * Eagerness to learn new technologies and adapt to changing environments * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **Essential Qualifications** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and accuracy **Preferred Qualifications** * Experience with CRM software and customer service platforms * Knowledge of technical support software and tools * Experience working in a remote or virtual environment * Certification in customer service or technical support **Skills and Competencies** * Strong customer service skills, with a focus on building relationships and delivering exceptional experiences * Technical support skills, with the ability to troubleshoot and resolve customer issues * Communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Analytical and problem-solving skills, with the ability to ask probing questions and come to a resolution * Adaptability and flexibility, with the ability to learn new technologies and adapt to changing environments * Time management and prioritization skills, with the ability to meet or exceed performance metrics and quality standards **Career Growth Opportunities and Learning Benefits** * Ongoing training and development to enhance technical and soft skills * Mentorship programs that support your rewarding career journey * Opportunities for career advancement and professional growth * Access to training and development resources, including online courses and workshops * Collaborative and supportive work environment that fosters a sense of belonging and community **Work Environment and Company Culture** * Remote work environment, with the flexibility to work from home * Collaborative and supportive team environment that fosters a sense of belonging and community * Inclusive and diverse workplace culture that values and respects all employees * Opportunities for socialization and connection with colleagues through virtual events and activities * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits** * Competitive hourly rate and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the dynamic team at blithequark. Apply for this job