**Experienced Technical Customer Support Specialist – Remote Car Security Solution**

At arenaflex, we're revolutionizing the car security industry with our cutting-edge solution, Carlock. Since our inception in 2014, we've been dedicated to providing car owners with peace of mind through instant alerts if someone tries to steal their vehicle. Our smart security device sends immediate notifications to your phone, ensuring you're always in the know. With over 20,000 satisfied customers and annual sales exceeding $1 million, we're a thriving business with a strong presence in the United States and the European Union. Our team, based in Slovenia, is comprised of key roles such as our CEO, who drives our vision and investor relations; our lead developer, who oversees our website and development projects; a senior developer, who handles coding; our Head of Office, managing day-to-day operations; a warehouse worker, responsible for packing and shipping; a customer support specialist; and a social media expert, who enhances our online presence. What sets us apart is our commitment to clear goals, efficiency, positivity, and professionalism. We value a friendly, helpful approach and seek team members who are down-to-earth, eager to learn, and hardworking. At arenaflex, we believe in guiding our team while allowing them the freedom to excel in their roles. Our CEO works closely with each team member to ensure they're leveraging their strengths. If you want to join a team where your contributions are valued, where you can grow and learn, and where you'll make a real difference in car security, arenaflex is the place for you. **Job Summary:** We're seeking an experienced Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be pivotal in delivering excellent customer service. Your responsibilities will include collaborating with the customer support team, addressing customer inquiries and resolving issues promptly, identifying opportunities to improve our support processes, and working with other team members to enhance our overall customer service. **Key Responsibilities:** * Collaborate with the customer support team by addressing customer inquiries and resolving issues promptly. * Identify opportunities to improve our support processes and ensure a high level of customer satisfaction. * Seek ways to optimize our customer support across various channels, primarily Zendesk and email, and adapt based on feedback. * Understand customer pain points and offer solutions that meet their needs while adhering to company policies. * Work with other team members to enhance our overall customer service. **Working Hours:** * Working hours during initial onboarding and training will be between 9am-4pm CEST. * Regular working hours will be from 8pm to midnight CEST, Sunday to Thursday. **Requirements:** * 2-4 years of Customer Service experience. * Strong English skills for clear and effective communication. * Technical proficiency. * Proficient in Google Docs and Google Sheets. * Familiar with the Zendesk support platform. **Ideal Candidate:** * Excellent communicator. * Empathetic. * Eager to learn. * Self-motivated. * Humble and collaborative, with a positive attitude. **What's in it for you?** * Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role. * Global Work Flexibility: Work remotely from anywhere in the world. * Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals. **The Hiring Process:** The hiring process for this position will include the following steps: * Completing the application form on JobRack. * Recording a short video introduction of yourself. * If shortlisted, completing test tasks. * Attending video interviews to discuss your previous experience and the new role in more detail. **Why arenaflex?** At arenaflex, we're committed to creating a positive and supportive work environment. We believe in guiding our team while allowing them the freedom to excel in their roles. Our CEO works closely with each team member to ensure they're leveraging their strengths. We value a friendly, helpful approach and seek team members who are down-to-earth, eager to learn, and hardworking. **Work Environment and Company Culture:** Our team is based in Slovenia, and we're a remote-friendly company. We believe in the importance of work-life balance and offer flexible working hours to ensure our team members can maintain a healthy balance between work and personal life. We're a collaborative and supportive team, and we're committed to creating a positive and inclusive work environment. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our team members grow and develop their skills. We offer regular training and development opportunities to ensure our team members have the skills and knowledge they need to excel in their roles. We're a dynamic and fast-paced company, and we're always looking for ways to improve and innovate. **Compensation, Perks, and Benefits:** We offer a competitive salary and a range of benefits, including a year-end bonus and flexible working hours. We're a remote-friendly company, and we offer the flexibility to work from anywhere in the world. We're committed to creating a positive and supportive work environment, and we believe in the importance of work-life balance. **Conclusion:** If you're a motivated and customer-focused individual who is passionate about car security, we'd love to hear from you. We're a dynamic and fast-paced company, and we're always looking for ways to improve and innovate. We offer a competitive salary, flexible working hours, and a range of benefits. If you're looking for a challenging and rewarding role, we encourage you to apply. **Apply Now:** To apply for this role, please submit your application through JobRack. We look forward to hearing from you. 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