**Experienced Technical Customer Support Specialist – Delivering Exceptional Remote Support Experience**

Are you a tech-savvy individual with a passion for delivering top-notch customer support? Do you thrive in a dynamic, fully remote environment where you can work from anywhere and make a real impact on customers' lives? Look no further than blithequark, a forward-thinking organization that's revolutionizing the way we approach customer support. At blithequark, we're on a mission to provide unparalleled support experiences that leave our customers feeling empowered, informed, and delighted. As a Technical Customer Support Specialist, you'll play a vital role in helping us achieve this goal. You'll be the first point of contact for our customers, providing expert guidance and solutions to their technical queries, and ensuring that their issues are resolved efficiently and effectively. **About blithequark** blithequark is a leading innovator in the technology industry, dedicated to harnessing the power of cutting-edge solutions to drive business growth and customer satisfaction. Our team of passionate professionals is united by a shared commitment to excellence, innovation, and customer-centricity. We're proud to be a fully remote organization, offering the flexibility and work-life balance that our employees crave. **Key Responsibilities** As a Technical Customer Support Specialist at blithequark, you'll be responsible for: * Providing exceptional technical support to customers via phone, email, chat, and other communication channels * Troubleshooting complex technical issues and resolving them in a timely and efficient manner * Collaborating with internal teams, including development and product management, to identify and resolve technical issues * Developing and maintaining in-depth knowledge of our products and services, as well as industry trends and best practices * Creating and updating knowledge base articles, FAQs, and other support resources to help customers find answers to common questions * Participating in on-call rotations to provide 24/7 support coverage * Analyzing customer feedback and using it to inform product development and support process improvements **Essential Qualifications** To succeed in this role, you'll need: * 2+ years of experience in technical customer support, preferably in a software or technology company * In-depth knowledge of technical support principles, practices, and tools * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders * Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues * Proficiency in multiple communication channels, including phone, email, chat, and ticketing systems * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines * Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities **Preferred Qualifications** While not essential, the following qualifications would be a plus: * Experience with cloud-based technologies, such as AWS or Azure * Knowledge of agile development methodologies and DevOps practices * Familiarity with customer relationship management (CRM) software and support ticketing systems * Certification in technical support, such as CompTIA A+ or ITIL * Experience working in a fully remote environment or with a flexible work arrangement **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Technical expertise: You'll need to have a strong foundation in technical support principles, practices, and tools, as well as in-depth knowledge of our products and services. * Communication skills: You'll need to be an effective communicator, able to articulate complex technical information in a clear and concise manner. * Problem-solving skills: You'll need to be a skilled problem-solver, able to troubleshoot complex technical issues and resolve them in a timely and efficient manner. * Analytical skills: You'll need to be able to analyze customer feedback and use it to inform product development and support process improvements. * Adaptability: You'll need to be able to adapt to changing priorities and deadlines, as well as to new technologies and processes. * Teamwork: You'll need to be able to work effectively with internal teams, including development and product management, to identify and resolve technical issues. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Technical Customer Support Specialist, you'll have access to: * Ongoing training and development opportunities, including technical training, soft skills training, and leadership development programs * Mentorship and coaching from experienced colleagues and leaders * Opportunities for career advancement, including promotions to senior support roles or leadership positions * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A flexible work arrangement, including remote work options and flexible hours **Work Environment and Company Culture** At blithequark, we're proud to be a fully remote organization, offering the flexibility and work-life balance that our employees crave. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're a team of passionate professionals who are united by a shared commitment to excellence and a passion for making a real impact on customers' lives. **Compensation, Perks, and Benefits** As a Technical Customer Support Specialist at blithequark, you'll receive a competitive salary and benefits package, including: * A comprehensive health insurance plan, including medical, dental, and vision coverage * A 401(k) retirement savings plan, with a company match * Paid time off, including vacation days, sick leave, and holidays * Flexible work arrangement, including remote work options and flexible hours * Opportunities for professional development and career advancement * A fun and dynamic work environment, with regular team-building activities and social events **How to Apply** If you're a motivated and customer-focused individual with a passion for technical support, we'd love to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you and learn more about your qualifications! Apply for this job