Experienced Technical Customer Service Representative for Innovative Proxy Service Provider – Night Shift

Welcome to blithequark: Revolutionizing Data Accessibility At blithequark, our mission is to empower companies of all sizes to compete on a global level by making data accessible to everyone. As a fast-growing proxy service provider, we have been making significant waves in the market in a remarkably short period. Our goal is to become the leading proxy service, catering to a diverse market of developers, scraping companies, and businesses that rely on large-scale data acquisition. About Our Journey and Vision After investing heavily in the development of our service and brand, we are now seeking a high-performing Technical Customer Service Representative who shares our vision and is eager to take ownership of customer support. This is an exciting opportunity to join a dynamic team that values innovation, creativity, and customer satisfaction. As we continue to grow and expand our services, we need a talented individual who can provide exceptional technical support to our clients and help us build a team of customer service superstars. Key Responsibilities Develop and implement effective customer service strategies to ensure high customer satisfaction rates Provide top-notch chat and email support to clients, addressing their technical queries and concerns in a timely and professional manner Create and update comprehensive support articles to help clients troubleshoot common issues and make the most of our proxy services Manage billing, refunds, and cancellations on payment platforms, ensuring seamless transactions and minimizing disputes Review customer feedback and use it to identify areas for improvement, implementing changes to enhance our services and customer experience Track key metrics on sales, refunds, and cancellations, analyzing data to optimize our customer service efforts and inform business decisions Watch user test videos to gain insights into how clients perceive our product, using this knowledge to refine our services and improve customer satisfaction Proactively manage team tasks and collaborate with colleagues via tools like ClickUp, Slack, and other platforms Help build and lead a team of customer service representatives, providing guidance, training, and support to ensure exceptional performance Identify and solve complex technical issues, working closely with clients to resolve problems and provide effective solutions Assist clients in using our proxies effectively, providing expert advice and guidance to help them achieve their goals Requirements and Qualifications To succeed in this role, you will need: Basic to mid-level backend programming skills, with a solid understanding of IT principles and concepts An IT-related background, with experience in technical customer support or a related field High-level written and verbal English communication skills, with the ability to articulate complex technical information in a clear and concise manner Attention to detail, with a focus on accuracy and precision in all aspects of your work Self-motivation and a proactive approach, with the ability to work independently and manage your time effectively Strong problem-solving skills, with a creative and innovative approach to resolving complex technical issues A deep understanding of the internet and technology, with a passion for staying up-to-date with the latest developments and trends Familiarity with tools like Slack, Google Mail, Google Sheets, and other productivity platforms, with the ability to learn new tools and systems quickly Experience with customer service software like Zendesk and Intercom, or a willingness to learn and adapt to new systems A reliable computer, internet connection, and necessary equipment, including a mic and webcam for virtual meetings Flexibility to work at 10:00 PM – 06:00 AM UTC, with a willingness to adapt to changing schedules and priorities as needed What We Offer At blithequark, we are committed to providing our employees with a supportive and dynamic work environment, along with opportunities for growth and development. As a Technical Customer Service Representative, you can expect: Ongoing training and coaching to help you develop your skills and expertise, with a focus on continuous learning and improvement Opportunities for promotions and career advancement, with a clear path for professional growth and development A flexible holiday schedule, with the ability to take time off when you need it and maintain a healthy work-life balance Career Growth and Learning Benefits At blithequark, we believe in investing in our employees and providing them with the tools and resources they need to succeed. As a Technical Customer Service Representative, you will have access to: Regular training sessions and workshops, covering topics like customer service, technical skills, and industry trends Mentorship and coaching from experienced colleagues, with a focus on helping you develop your skills and expertise Opportunities to attend industry conferences and events, with a chance to network with professionals and stay up-to-date with the latest developments A culture of continuous learning and improvement, with a focus on innovation and experimentation Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, with a focus on collaboration, creativity, and customer satisfaction. As a Technical Customer Service Representative, you will be part of a close-knit team that values: Open communication and transparency, with regular updates and feedback Collaboration and teamwork, with a focus on achieving common goals and objectives Innovation and creativity, with a willingness to experiment and try new approaches Customer satisfaction and loyalty, with a focus on providing exceptional service and support Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, along with a range of perks and benefits to support your well-being and career growth. These include: A competitive salary, with regular reviews and opportunities for growth A range of benefits, including health insurance, retirement plans, and paid time off Access to cutting-edge technology and tools, with a focus on innovation and experimentation A dynamic and supportive work environment, with a focus on collaboration and teamwork Conclusion If you are a motivated and talented individual with a passion for technical customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Technical Customer Service Representative, you will play a critical role in helping us achieve our mission and vision, while developing your skills and expertise in a dynamic and supportive work environment. Don't miss out on this chance to join a fast-growing and innovative company – apply now and take the first step towards an exciting and rewarding career at blithequark! Apply for this job