Experienced Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Development in a Dynamic and Innovative Environment

Welcome to arenaflex arenaflex is a pioneering high-tech home security company that is deeply passionate about protecting the lives and properties of our customers. We have created a unique culture that not only prioritizes the safety and security of our customers but also fosters a collaborative and innovative environment where our employees can grow, thrive, and make a significant impact. Our company values a no-ego culture, where everyone works together as a team, shares knowledge, and supports each other to achieve our goals. Our Hybrid Work Model At arenaflex, we believe in embracing flexibility and adaptability in our work environment. Our hybrid work model allows our teams to split their time between working from the office and working from home. We expect our teams to come together in the office on two core days, typically Tuesday, Wednesday, or Thursday, to collaborate and work together in person. For the remainder of the week, our teams have the flexibility to choose where they work, allowing them to balance their work and personal life effectively. Why Join arenaflex? We are growing and thriving as a company, and we need talented, motivated, and humble individuals who share our values to join our team. As a Technical Customer Experience Representative, you will have the opportunity to work with a high-performing team, provide excellent customer service, and contribute to the growth and success of our company. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, then arenaflex is the perfect place for you. Job Overview We are seeking experienced and ambitious Technical Customer Experience Representatives to join our team in Richmond, VA. As a Technical Customer Experience Representative, you will be responsible for providing top-tier technical support to our customers, responding to inbound calls, and resolving customer issues in a timely and professional manner. You will also have the opportunity to educate customers on system installation and use, troubleshoot technical issues, and provide excellent customer service to ensure customer satisfaction and loyalty. Primary Responsibilities: Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation/use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues, when needed What You'll Bring To be successful in this role, you will need to have: Proven success in a phone-based customer service or call center position Ability to understand and determine root causes to customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement Strong commitment to customer happiness and satisfaction What We Offer At arenaflex, we offer a competitive compensation package, including: Starting hourly rate of $20 per hour Opportunities for career progression and growth Medical, dental, and vision benefits starting on day one Matching 401k up to 4% Holiday pay and paid time off Team-building activities and employee referral programs Shift differential for nights and weekends Our Values At arenaflex, we share the following values: Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them Aim High - Always challenging oneself and others to raise the bar No Ego - “no job too small” attitude, and open, inclusive, and humble style One Team - Highly collaborative approach to achieving success Lift As We Climb - A track record of investing in developing others and helping others succeed Lean & Nimble - Working with agility and efficiency to experiment in an often-ambiguous environment Equal Opportunity Employer arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment and will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. How to Apply If you are a motivated and ambitious individual who is passionate about providing excellent customer service and contributing to the growth and success of a dynamic and innovative company, then we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [email protected] . We look forward to hearing from you! Apply for this job