Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries, with members enjoying a vast array of TV series, films, and games in various genres and languages. Our mission is to provide an unparalleled streaming experience, allowing members to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at will. As a pioneer in the entertainment industry, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. The Role at arenaflex At arenaflex, our Global Customer Service (CS) organization is dedicated to delivering exceptional interactions with our subscribers worldwide. Our goal is to achieve excellence, simplicity, and get our members back to streaming with minimal disruptions. To further enhance our support experience, we are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a vital role in improving the support experience for both our members and customer service agents. Key Responsibilities As a Technical Content Designer at arenaflex, your primary responsibilities will include: Leading large, complex editorial projects from start to finish, encompassing content strategy, goal setting, timelines, and reporting Creating and editing Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials Ensuring consistent content style, tone, and format that meet the evolving expectations of a global audience Collaborating closely with support operations, localization, legal, product design, and engineering teams to deliver high-quality content Developing, maintaining, and updating style guides and editorial training to ensure content excellence Leveraging multiple data sources to provide data-driven analysis and content recommendations that inform our support strategy Essential Qualifications To succeed as a Technical Content Designer at arenaflex, you should possess: A BS/BA degree in a relevant field At least 5 years of relevant experience in technical writing, content design, or a related field Exceptional writing, editing, project management, and communication skills Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience Experience writing for various platforms, including computer, mobile, or TV Familiarity with information architecture and content management systems Preferred Qualifications In addition to the essential qualifications, the following qualities are highly desirable: Independent and self-motivated, with the ability to work effectively in a fast-paced environment Innovative thinking, curiosity, and a drive to improve processes and content Strong relationship-building skills, with the ability to collaborate with cross-functional teams Superior communication skills, including storytelling and the ability to adapt to different audiences Highly adaptable, with a willingness to learn and grow in a dynamic environment Skills and Competencies To excel in this role, you should possess a unique blend of technical, creative, and analytical skills, including: Technical writing and editing skills, with the ability to create clear, concise, and engaging content Project management skills, with the ability to lead complex projects and meet deadlines Data analysis and interpretation skills, with the ability to inform content decisions with data-driven insights Collaboration and communication skills, with the ability to work effectively with cross-functional teams Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Technical Content Designer, you will have access to a range of learning benefits, including: Opportunities for professional development and growth, with a focus on technical writing, content design, and project management Access to industry-leading tools and technologies, with the ability to stay up-to-date with the latest trends and best practices Cross-functional collaboration and knowledge sharing, with the ability to learn from and contribute to other teams A dynamic and supportive work environment, with a focus on innovation, creativity, and excellence Work Environment and Company Culture arenaflex is a unique and dynamic culture that values diversity, inclusion, and creativity. We believe that a diverse and inclusive workplace builds stronger teams and drives better results. Our company culture is built on the following principles: A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment A culture of innovation and creativity, with a focus on experimentation, learning, and growth A collaborative and supportive work environment, with a focus on teamwork, communication, and mutual respect A commitment to excellence, with a focus on delivering high-quality results and exceeding expectations Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package that includes: A annual salary range of $50,000 - $190,000, depending on experience and qualifications A comprehensive benefits package, including health plans, mental health support, 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits Paid leave of absence programs, including vacation, holidays, and sick paid time off Flexible time off for full-time salaried employees, with the ability to work from anywhere and create a schedule that suits your needs Conclusion If you are a talented Technical Content Designer with a passion for creating exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the future of global entertainment and delivering world-class support to our members. With a commitment to diversity, inclusion, and creativity, we offer a unique and dynamic work environment that is perfect for innovative and motivated individuals. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job