Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to blithequark blithequark is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries, with members enjoying a vast array of TV series, films, and games in various genres and languages. At blithequark, we believe in providing an unparalleled viewing experience, allowing our members to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. Our mission is to shape the future of global entertainment, and we're committed to excellence, simplicity, and ensuring our members have an exceptional streaming experience. The Role at blithequark As a Technical Content Designer at blithequark, you will be an integral part of our Global Customer Service (CS) organization, which focuses on delivering amazing interactions with our subscribers worldwide. Our goal is to provide top-notch support, ensuring our members can easily find the information they need about our services and features. We're looking for a talented Content Designer with a strong technical background to join our Customer Service Content Strategy team, where you will play a crucial role in improving the support experience for our members and customer service agents. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience Collaborate closely with support operations, localization, legal, product design, and engineering teams to deliver high-quality content Develop, maintain, and update style guides and editorial training to ensure consistency across all content Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement Qualifications and Requirements To succeed as a Technical Content Designer at blithequark, you should possess: A BS/BA degree in a relevant field At least 5 years of relevant experience in technical writing, content design, or a related field Exceptional writing, editing, project management, and communication skills Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience Experience writing for different platforms, such as computer, mobile, or TV Familiarity with information architecture and content management systems Desired qualities include being independent, a self-starter, innovative thinker, curious, action-oriented, and able to drive improvements, with strong relationship-building and superior communication skills, including storytelling Essential Skills and Competencies To excel in this role, you should possess: Strong technical writing and editing skills, with the ability to communicate complex information in a clear and simple way Excellent project management skills, with the ability to lead large, complex projects from start to finish Strong analytical and problem-solving skills, with the ability to leverage data to drive content recommendations Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Ability to adapt to changing priorities and deadlines in a fast-paced environment Career Growth and Learning Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. As a Technical Content Designer, you will have access to a range of learning and development opportunities, including training programs, mentorship, and career development resources. You will also have the opportunity to work on complex and challenging projects, collaborating with talented professionals from various disciplines. Work Environment and Company Culture blithequark is a unique and dynamic work environment that values innovation, creativity, and collaboration. We're committed to fostering a culture of diversity, equity, and inclusion, and we believe that a diverse and inclusive workplace is essential to driving business success. Our employees are passionate about their work, and we're dedicated to providing a supportive and flexible work environment that allows them to thrive. Compensation and Benefits At blithequark, we offer a competitive compensation package that includes an annual salary, as well as a range of benefits, including: Comprehensive health plans and mental health support A 401(k) retirement plan with employer match Stock option program Disability programs and health savings and flexible spending accounts Family-forming benefits and life and serious injury benefits Paid leave of absence programs and flexible time off We also offer a range of perks and benefits, including access to our latest content, discounts on our services, and opportunities to attend exclusive events and screenings. Conclusion If you're a talented and experienced Technical Content Designer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the support experience for our members and customer service agents, and you will have the opportunity to work on complex and challenging projects, collaborating with talented professionals from various disciplines. Don't miss out on this chance to join our dynamic and innovative team and contribute to the future of global entertainment. Apply for this job