Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to blithequark blithequark is one of the world's leading entertainment services, with over 278 million paid memberships in more than 190 countries, offering a vast array of TV series, films, and games across various genres and languages. Our members enjoy the freedom to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. At blithequark, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide, focusing on excellence, simplicity, and getting our members back to streaming. The Role of a Technical Content Designer We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. Your primary responsibility will be to create and manage content for the blithequark Help Center and internal customer service knowledge base, ensuring that our global CS teams have the necessary information to provide top-notch support. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to achieve this goal. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience Collaborate closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content integration Develop, maintain, and update style guides and editorial training to ensure high-quality content Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement Qualifications and Requirements To be successful in this role, you should possess: A BS/BA degree in a relevant field At least 5 years of relevant experience in technical writing, content design, or a related field Exceptional writing, editing, project management, and communication skills Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience Experience writing for different platforms, such as computer, mobile, or TV Knowledge of information architecture and content management systems Desired qualities include being independent, a self-starter, innovative thinker, curious, action-oriented, and able to drive improvements, with strong relationship-building and superior communication skills, including storytelling Essential Skills and Competencies In addition to the qualifications listed above, the ideal candidate will possess: Strong technical skills, with the ability to understand and communicate complex technical concepts in a clear and simple way Excellent project management skills, with the ability to lead large, complex projects and manage multiple stakeholders Strong analytical and problem-solving skills, with the ability to leverage data to drive content decisions Ability to work in a fast-paced environment, with a high degree of adaptability and flexibility Strong relationship-building skills, with the ability to collaborate effectively with cross-functional teams Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Technical Content Designer, you will have access to a range of career growth opportunities, including: Professional development training and workshops Mentorship programs, with experienced professionals in the field Opportunities to work on high-impact projects, with visibility across the organization A culture that encourages innovation, creativity, and experimentation Work Environment and Company Culture blithequark is a unique and dynamic work environment, with a culture that values diversity, inclusion, and creativity. We believe that diversity of thought and background builds stronger teams, and we are committed to creating an environment that is inclusive and supportive of all employees. Our culture is built on the principles of: Freedom and responsibility, with the ability to make decisions and take ownership of your work Open communication, with a culture of transparency and feedback Collaboration, with a focus on teamwork and cross-functional partnerships Innovation, with a culture that encourages experimentation and creativity Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: A annual salary range of $50,000 - $190,000, with the ability to choose your compensation structure A comprehensive benefits package, including health plans, mental health support, and a 401(k) retirement plan with employer match A stock option program, with the ability to purchase company stock at a discounted rate Flexible time off, with a minimum of 35 days of paid time off per year A range of family-forming benefits, including parental leave and adoption assistance Conclusion If you are a motivated and experienced Technical Content Designer, with a passion for creating high-quality content and improving the customer experience, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a work environment that is inclusive, supportive, and challenging, with opportunities for growth and development. Join our team and be a part of shaping the future of global entertainment. Apply now to become a part of the blithequark team and take the first step towards an exciting and rewarding career. Apply for this job