**Experienced Technical Consultant - Customer Onboarding Specialist for AEC Industry**

Are you passionate about delivering exceptional customer experiences and empowering individuals to master cutting-edge software tools? Do you thrive in a dynamic environment where you can leverage your expertise to drive business growth and customer satisfaction? If so, we invite you to join arenaflex, a global leader in the Architecture, Engineering, and Construction (AEC) industry, as a Technical Consultant - Customer Onboarding Specialist. **About arenaflex** arenaflex is a pioneering organization that has been revolutionizing the AEC industry with innovative software solutions and exceptional customer support. Our mission is to empower engineers, detailers, and fabricators to unlock their full potential by providing intuitive, user-friendly tools that streamline project delivery and enhance collaboration. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individuality, fosters growth, and promotes a sense of belonging. **Key Responsibilities** As a Technical Consultant - Customer Onboarding Specialist, you will play a critical role in guiding new customers through the onboarding process, developing learning materials, and leveraging your expertise in CAD and BIM software to understand customer needs and drive business growth. Your key responsibilities will include: * Guiding new customers on their onboarding journey from initial purchase to confident everyday use, ensuring a seamless and engaging experience. * Developing and maintaining learning content to support new and existing customers, including live instruction, on-demand learning materials, and interactive training sessions. * Leveraging your knowledge of CAD and BIM software applications to understand customer needs and product requirements, driving business growth and customer satisfaction. * Developing and maintaining strong customer relationships to advise organizations on deriving value from BIM software and project delivery, fostering long-term partnerships and loyalty. **Essential Qualifications** To succeed in this role, you will need: * A deep understanding of current and emerging practices in the AEC industry, including BIM project delivery and CAD software applications. * Proven experience in customer onboarding, training, and teaching, with a strong track record of delivering exceptional customer experiences. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. * Strong analytical and problem-solving skills, with the ability to identify and address customer needs and pain points. * A passion for staying up-to-date with industry trends, best practices, and emerging technologies. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working with arenaflex software solutions or similar CAD and BIM software applications. * A background in architecture, engineering, or construction, with a strong understanding of project delivery and BIM workflows. * Certification in a relevant software application or industry-specific skill, such as Revit, Autodesk, or BIM software. * Experience in developing and delivering training programs, including live instruction and on-demand learning materials. **Skills and Competencies** To excel in this role, you will need to demonstrate the following skills and competencies: * Strong technical skills in CAD and BIM software applications, including Revit, Autodesk, and BIM software. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. * Strong analytical and problem-solving skills, with the ability to identify and address customer needs and pain points. * A passion for staying up-to-date with industry trends, best practices, and emerging technologies. * Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. * A commitment to diversity, equity, and inclusion, with a strong understanding of the importance of creating a workplace culture that values and celebrates individuality. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees, offering a range of career growth opportunities and learning benefits, including: * Ongoing training and professional development programs, including certification courses and industry-specific training. * Mentorship and coaching opportunities, with experienced colleagues and industry experts. * Opportunities for career advancement and professional growth, with a strong focus on promoting from within. * A dynamic and supportive work environment, with a strong emphasis on collaboration, innovation, and continuous improvement. **Work Environment and Company Culture** arenaflex offers a unique and dynamic work environment that combines the advantages of a small team with the benefits of a global organization. Our company culture values and celebrates individuality, fosters growth and development, and promotes a sense of belonging. We offer a range of benefits and perks, including: * Flexible time-off policies, with a focus on work-life balance and employee well-being. * Comprehensive health, dental, vision, and life insurance, with a strong emphasis on employee health and wellness. * Company-matched retirement plans, with a focus on long-term financial security and stability. * A range of employee benefits and perks, including gym memberships, meal delivery, and on-site parking. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience and qualifications. We also offer a range of benefits and perks, including: * Comprehensive health, dental, vision, and life insurance. * Company-matched retirement plans. * Flexible time-off policies. * A range of employee benefits and perks, including gym memberships, meal delivery, and on-site parking. **Conclusion** If you are a passionate and experienced Technical Consultant with a strong background in the AEC industry, a passion for teaching and training, and a commitment to delivering exceptional customer experiences, we invite you to join arenaflex as a Technical Consultant - Customer Onboarding Specialist. Apply now to take the first step in a rewarding and challenging career with a global leader in the AEC industry. Apply Job! Apply for this job