Experienced Student Success Coach - Remote Customer Service Representative | Work From Home | Empowering Students to Achieve Academic Excellence with blithequark

Join the blithequark Team: Inspiring Students to Reach Their Full Potential Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we are committed to making a difference, one amazing student at a time. We invite you to join our team as a Student Success Coach, where you will have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities. About the Role As a Student Success Coach at blithequark, you will be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible. Key Responsibilities: Support enrollment, student development, and retention services while ensuring a quality learning experience. Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach. Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success. Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests. Offer and teach students how to use resources to help maximize the success of each student. Become a certified resume reviewer to provide resume and career development support. Be a liaison for students, enabling them to connect with various departments. What We Are Looking For: Essential Qualifications: Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent). Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling. Knowledge of academic policies and procedures. Ability to learn technical skills quickly. Excellent communication/listening skills, including a pleasant phone manner. Strong customer support focus and attention to details. Preferred Qualifications: Experience in a higher education setting. Certification in resume writing or career coaching. Familiarity with learning management systems. Skills and Competencies: To be successful as a Student Success Coach at blithequark, you will need: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our team members. As a Student Success Coach, you will have opportunities to: Develop your coaching and mentoring skills. Learn about academic policies and procedures. Improve your communication and interpersonal skills. Advance in your career with opportunities for promotion. Work Environment and Company Culture: At blithequark, we value our team members and strive to create a positive and supportive work environment. As a remote team member, you will have the flexibility to work from home and enjoy: A collaborative and dynamic work environment. Opportunities for professional growth and development. A culture that values diversity, equity, and inclusion. A flexible work schedule with opportunities for work-life balance. Compensation, Perks, and Benefits: We offer a comprehensive compensation package that includes: Salary Range: $23 - $24 per hour. Paid time off. Comprehensive medical, pharmaceutical, dental, and vision benefits. Health savings and flexible spending accounts. 401(k) Savings Plan. Life and Disability Insurance. Employee Stock Purchase Plan. Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from. Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches). Why Join blithequark? At blithequark, we are passionate about making a difference in the lives of our students. As a Student Success Coach, you will have the opportunity to inspire and empower students to achieve their academic goals. We offer a supportive and dynamic work environment, opportunities for professional growth and development, and a comprehensive compensation package. If you are passionate about education and committed to making a difference, we encourage you to apply for this exciting role. Don't miss this opportunity to join our team and make a difference in the lives of our students. Apply now to become a Student Success Coach at blithequark! Apply for this job