**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home after 90 days)**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as a Customer Contact Center Representative, specializing in Student Loan Support. This is an exciting opportunity to launch or advance your career in a family-oriented, team-driven environment that values diversity, equity, and inclusion. **About blithequark** At blithequark, we're committed to creating a workplace that's as unique as our employees. We believe that everyone deserves a chance to grow, learn, and succeed, regardless of their background or experience. Our team is passionate about delivering exceptional customer service, and we're dedicated to making a positive impact in the lives of our customers. As a blithequark employee, you'll have access to a range of benefits, including competitive pay, sick time, special event days, and opportunities for career growth and development. **Job Summary** As a Customer Contact Center Representative, you'll play a critical role in supporting student borrowers with their questions and concerns. You'll be responsible for taking incoming calls, using chat, and completing outbound calls to provide accurate and efficient solutions to our customers. This is a fantastic opportunity to develop your skills, build your confidence, and make a real difference in the lives of our customers. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls to assist student borrowers with their questions and concerns * Provide accurate and efficient solutions to customers, using pre-scripted responses and navigating various systems and browsers * Assist callers with filling out their application and submitting it electronically to the plan provider for processing * Complete basic call log, documentation, and related call details for each phone inquiry * Follow established and documented policies and standard operating procedures, including working within the various systems, timekeeping, and adhering to ethics and privacy rules * Practice active listening, empathy, and clear communication with customers in a positive and professional manner **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong Computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Contact Center Representative, you'll have access to a range of training programs, including: * Ongoing training and development opportunities to help you build your skills and confidence * Opportunities to take on additional responsibilities and advance your career * Access to a range of benefits, including competitive pay, sick time, special event days, and life insurance **Work Environment and Company Culture** At blithequark, we're proud of our family-oriented, team-driven culture. We believe that everyone deserves a chance to grow, learn, and succeed, regardless of their background or experience. Our team is passionate about delivering exceptional customer service, and we're dedicated to making a positive impact in the lives of our customers. **Compensation, Perks, and Benefits** As a blithequark employee, you'll have access to a range of benefits, including: * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance, paid for by blithequark * Day one of employment, you'll receive paid holidays if you meet the criteria! **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers, we invite you to apply for this exciting opportunity. Join the blithequark team today and start building a career that's as unique as you are! Apply for this job