**Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong understanding of the Spanish language and a desire to work in a dynamic, remote environment? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in delivering an outstanding customer experience and helping individuals navigate the complex world of health insurance. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools and services, empowering millions of consumers across the country to make informed health plan decisions. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools have revolutionized the way people find and enroll in health insurance. Our mission is to make finding and enrolling in health insurance simple, and we're committed to building a motivating and positive work environment that fosters growth and development. **Job Summary** As a Spanish Bilingual Remote Customer Service Representative, you will be responsible for delivering exceptional customer service to individuals seeking health insurance through our platform. You will work closely with our team to provide technical support, manage customer accounts, and interpret and follow defined procedures and policies. This is a full-time, seasonal role that offers a competitive hourly rate, performance-based incentives, and a comprehensive benefits package. **Key Responsibilities** * Inbound and outbound calls to provide technical support and resolve customer inquiries * Deliver the highest level of customer service experience consistently, meeting or exceeding performance metrics * Manage customer accounts, including application data entry and online chat inquiries * Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines * Utilize creative problem-solving skills to resolve complex customer issues * Demonstrate flexibility and adaptability to changing projects and updates * Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines * Participate in extensive self-study, training, and testing to maintain certification and stay up-to-date on industry developments **Qualifications** * Moderate to advanced computer skills, including proficiency in CRM systems and practices * High level of comfort learning new technology and adapting to changing systems * High level of professionalism, with excellent verbal and written communication skills * Comfortable working from home in a private, dedicated workspace * Self-motivated and success-driven, with a strong desire to deliver exceptional customer service * Spanish bilingual, with the ability to communicate effectively with Spanish-speaking customers **Preferred Experience** * Previous experience in customer support or technical support roles, particularly in the health insurance industry * Familiarity with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a call center environment, with a strong understanding of customer service principles * Experience with CRM systems and practices, including data entry and management **What We Offer** * Paid training program, including comprehensive onboarding and certification * Full-time, seasonal role with competitive hourly rate and performance-based incentives * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) * Collaborative and supportive team environment, with opportunities for growth and development * Flexible work arrangements, including remote work options and flexible scheduling * Opportunities for professional growth and development, including training and certification programs **Work Environment and Culture** At blithequark, we value a positive and motivating work environment that fosters growth and development. Our team is committed to delivering exceptional customer service, and we're looking for individuals who share our passion for excellence. As a remote employee, you will have the flexibility to work from home in a private, dedicated workspace, with access to our comprehensive training program and support resources. **Compensation and Benefits** * Competitive hourly rate, ranging from $17.00 to $18.50 per hour, depending on experience and performance * Performance-based incentives, including bonuses and rewards for meeting or exceeding performance metrics * Comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) * Flexible work arrangements, including remote work options and flexible scheduling **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds, and we're dedicated to creating a positive and inclusive work environment that fosters growth and development. **Contact Information** For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job