Experienced Social Media Customer Support Specialist – Delivering Exceptional Fan Experiences for blithequark's Diverse Portfolio of Brands and Streaming Services

Introduction to blithequark blithequark is a leading destination for passionate and engaged fan communities worldwide, curating, producing, and distributing well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services, cable networks, and film distribution labels, making us a premier player in the entertainment industry. With a commitment to storytelling and fan engagement, we are seeking a highly skilled and energetic Social Media Customer Support Specialist to join our team. Job Overview We are looking for an exceptional candidate to fill the role of Social Media Customer Support Specialist, who will be responsible for delivering exceptional fan experiences across our social media platforms. The ideal candidate will have a strong background in customer support, social media management, and data analysis, with a passion for providing top-notch service to our fans. This position will be based in New York, New York, and will report to the SVP, Product Strategy and Business Operations. Key Responsibilities Develop and implement social media customer support strategies to ensure exceptional fan experiences across all blithequark brands and streaming services Provide timely and effective responses to customer inquiries and concerns via social media, email, and other channels Analyze customer feedback and data to identify trends and areas for improvement, and provide recommendations for enhancing the customer experience Collaborate with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition Stay up-to-date with the latest social media trends, platforms, and tools, and apply this knowledge to continuously improve our social media customer support strategies Essential Qualifications 2+ years of experience in customer support, social media management, or a related field Strong knowledge of social media platforms, including Facebook, Twitter, Instagram, and YouTube Excellent communication and interpersonal skills, with the ability to provide exceptional customer service via social media and other channels Strong analytical skills, with the ability to analyze customer feedback and data to identify trends and areas for improvement Proficiency in data analysis tools and software, such as Excel, SQL, Mixpanel, and mParticle Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously Preferred Qualifications Experience in the streaming services industry, with a strong understanding of the latest trends and technologies Knowledge of customer relationship management (CRM) software and other customer support tools Experience with social media management tools, such as Hootsuite or Sprout Social Strong understanding of brand voice and tone, with the ability to develop and implement social media content strategies that align with blithequark's brand guidelines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Social Media Customer Support Specialist, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional fan experiences. You will also have access to training and development programs, including workshops, webinars, and conferences, to help you stay up-to-date with the latest trends and technologies in social media and customer support. Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment that values teamwork, creativity, and innovation. We offer a comprehensive benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services. We also offer flexible work arrangements, including the option to work from home one day per week, to help our employees achieve a better work-life balance. Compensation, Perks, and Benefits blithequark offers a competitive salary and benefits package, including a comprehensive benefits package, flexible work arrangements, and opportunities for growth and development. We also offer a range of perks, including access to exclusive events, screenings, and premieres, as well as discounts on blithequark products and services. Conclusion If you are a highly motivated and energetic individual who is passionate about delivering exceptional fan experiences, we encourage you to apply for the Social Media Customer Support Specialist role at blithequark. With a commitment to storytelling, fan engagement, and customer satisfaction, we are looking for a talented and dedicated professional to join our team. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job