**Experienced Social Media Customer Support Representative – Work From Home Opportunity at blithequark**

Are you a social media enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Social Media Customer Support Representative, working from the comfort of your own home. As a key member of our customer support team, you will play a vital role in engaging with our audience across various social media platforms, providing timely and accurate responses to customer inquiries, and collaborating with cross-functional teams to resolve customer issues. **About blithequark** blithequark is a global leader in entertainment, storytelling, and innovation, dedicated to entertaining, informing, and inspiring people around the globe through the power of unparalleled storytelling. Our mission is to provide exceptional customer experiences, and we are committed to building a team of passionate and dedicated professionals who share our vision. As a Social Media Customer Support Representative at blithequark, you will be part of a dynamic team that is shaping the future of entertainment and customer service. **Responsibilities** As a Social Media Customer Support Representative at blithequark, your key responsibilities will include: * Monitoring and responding to customer inquiries, comments, and feedback across blithequark's social media channels, including but not limited to Facebook, Twitter, Instagram, and TikTok. * Providing timely and accurate responses to customer inquiries, ensuring a positive and seamless customer experience. * Addressing customer concerns, troubleshooting issues, and escalating complex inquiries as needed. * Collaborating with cross-functional teams to resolve customer issues and communicate updates or solutions effectively. * Proactively identifying trends, patterns, and opportunities for improvement in customer interactions and feedback. * Staying up-to-date with the latest social media trends, platform updates, and best practices to ensure exceptional customer service. **Qualifications** To succeed as a Social Media Customer Support Representative at blithequark, you will need to possess the following qualifications: * Excellent written communication skills with a strong command of grammar, spelling, and punctuation. * Proficiency in navigating and engaging with social media platforms, including Facebook, Twitter, Instagram, and TikTok. * Customer-centric mindset with a passion for delivering exceptional customer service. * Ability to multitask and prioritize in a fast-paced environment. * Strong problem-solving skills and attention to detail. * Previous customer service experience is preferred but not required. * Familiarity with blithequark's brand and content is a plus. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner. * Excellent problem-solving skills, with the ability to troubleshoot issues and escalate complex inquiries as needed. * Ability to work independently and as part of a team, with a strong focus on collaboration and communication. * Strong analytical skills, with the ability to identify trends, patterns, and opportunities for improvement in customer interactions and feedback. * Proficiency in social media management tools, including Hootsuite, Sprout Social, or similar platforms. * Strong attention to detail, with the ability to maintain accurate records and reports. **Career Growth Opportunities and Learning Benefits** As a Social Media Customer Support Representative at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Opportunities for career advancement and professional development, with a focus on customer service, social media marketing, and digital engagement. * Access to blithequark's extensive library of entertainment content, including movies, TV shows, music, and more. * Flexible work hours and a work-from-home environment, allowing you to balance your work and personal life. * Competitive compensation package, including salary, benefits, and perks. * Opportunities to collaborate with cross-functional teams, including marketing, product, and customer service. **Work Environment and Company Culture** As a Social Media Customer Support Representative at blithequark, you will be part of a dynamic and fast-paced team that is shaping the future of entertainment and customer service. Our work environment is collaborative, innovative, and fun, with a focus on employee engagement, well-being, and development. We are committed to building a diverse and inclusive team that reflects the communities we serve, and we welcome applications from candidates from all backgrounds. **Compensation, Perks, and Benefits** As a Social Media Customer Support Representative at blithequark, you will receive a competitive compensation package, including: * Salary: $45,000 - $60,000 per year, depending on experience and qualifications. * Benefits: Comprehensive health, dental, and vision insurance, including medical, prescription, and vision coverage. * Perks: Flexible work hours, work-from-home environment, access to blithequark's extensive library of entertainment content, and more. * Paid time off: 10 days per year, including vacation, sick leave, and holidays. **How to Apply** If you are passionate about delivering exceptional customer service and engaging with audiences on social media, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the blithequark Social Media Customer Support team. Apply for this job