**Experienced Social Media Customer Support Representative – Disney Brand Ambassador (Work From Home)**

Are you a customer service enthusiast with a passion for social media and a knack for creating memorable interactions? Do you want to be part of a dynamic team that celebrates creativity, innovation, and outstanding customer service? Look no further! blithequark is seeking an experienced Social Media Customer Support Representative to join our team as a Disney Brand Ambassador. In this role, you will be the voice of Disney, engaging with our fans and customers through various social media platforms, providing exceptional support, resolving inquiries, and creating unforgettable experiences that uphold the Disney standard of excellence. **About blithequark** blithequark is a global leader in the entertainment industry, known for its commitment to innovation, creativity, and customer satisfaction. As a Disney Brand Ambassador, you will be part of a legacy that has brought joy to millions around the world. Our company culture values diversity, inclusion, and the unique contributions of every team member, creating a dynamic and supportive work environment that fosters growth and development. **Key Responsibilities** As a Social Media Customer Support Representative, you will be responsible for: * Monitoring and responding to customer inquiries and comments on social media platforms, including Facebook, Twitter, Instagram, and others. * Providing accurate information regarding Disney products, services, and experiences to enhance customer satisfaction. * Collaborating with other departments to address customer concerns and ensure a seamless customer experience. * Creating and maintaining a knowledge base of frequently asked questions and customer service procedures. * Analyzing customer feedback and trends to contribute to process improvements and service enhancement. * Upholding Disney's brand voice and values in all interactions to foster positive relationships with customers. * Participating in training sessions to stay updated on Disney offerings and customer service best practices. **Essential Qualifications** To succeed in this role, you will need: * Excellent written and verbal communication skills. * Strong problem-solving abilities and the capacity to think on your feet. * Proficient in using social media platforms and social media management tools. * Ability to handle customer complaints with empathy and professionalism. * Attention to detail and strong organizational skills. * Comfortable working in a fast-paced environment. **Preferred Qualifications** While not required, previous experience in customer service, particularly in a social media context, is preferred. Familiarity with Disney products, services, and brand values is a plus. Experience working in a remote setting or with virtual teams is also an advantage. **Working Hours** This position may require flexibility to work evenings, weekends, and holidays based on business needs. Specific schedules will be discussed during the interview process. **Knowledge, Skills, and Abilities** To excel in this role, you will need: * In-depth knowledge of customer service principles and practices. * Ability to navigate and engage with various social media platforms effectively. * Strong interpersonal skills to build rapport with customers and team members. * Proficiency in data entry and customer support software. * Capacity to manage multiple tasks simultaneously while maintaining quality service. **Benefits** As a Disney Brand Ambassador, you will enjoy: * Competitive salary and performance-based incentives. * Comprehensive health benefits, including medical, dental, and vision coverage. * 401(k) plan with company match and financial wellness resources. * Employee discounts on Disney products and experiences. * Opportunities for professional development and career growth within the company. **Why Join blithequark?** At blithequark, we believe in the power of storytelling and the magic of connecting with our audience. As a Social Media Customer Support Representative, you will play a vital role in creating unforgettable experiences for our customers. Join us and become part of a legacy that has brought joy to millions around the world. Embrace a culture that values diversity, inclusion, and the unique contributions of every team member. **How to Apply** If you are ready to embark on this exciting journey with blithequark, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our careers page on the blithequark website. We look forward to hearing from you! Join Our Team Today! Don't miss this opportunity to be part of a dynamic team that celebrates creativity, innovation, and outstanding customer service. Apply now to become a Disney Brand Ambassador and start creating unforgettable experiences for our customers. Apply now and take the first step towards a rewarding career with blithequark! Submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our careers page on the blithequark website. We look forward to hearing from you and starting this exciting journey together! What to Expect Next After submitting your application, you can expect: * A thorough review of your resume and cover letter by our recruitment team. * A phone or video interview to assess your communication skills and experience. * A skills assessment to evaluate your proficiency in social media platforms and customer support software. * A final interview with our hiring manager to discuss your qualifications and fit for the role. We are committed to providing a fair and inclusive hiring process. We look forward to hearing from you and starting this exciting journey together! Ready to Join the Magic? Apply now to become a Disney Brand Ambassador and start creating unforgettable experiences for our customers. We can't wait to welcome you to our team! Apply for this job